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How do I report abuse, offensive content or cheats?
When you play our games, you agree to our Terms of Use. Our Terms of Use help clarify a number of things about our games, including making sure our players are fun and friendly. We hope that all of our players play by the rules, but if they don’t, please report any abusive and inappropriate content using the ‘Contact Us’…
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📞📱 New phone or tablet? Learn how to move your progress!
Getting a new phone or tablet is always exciting! But before you can start using it normally, you need to set everything up. Don't worry; we will help you transfer your game progress! You can follow these steps to set up your game on your new device successfully. "I've already got a King account/I'm already connected to…
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Ongoing: I cannot contact Player Support from outside my game
Hello dear Community, There’s an ongoing problem with the contact form you can find in the forum and in other websites to contact our Player Support team. But don’t worry, we’re on it! We’ll do everything we can to fix the issue quickly, so you can use the form if you need to contact the team. For now, you can contact us…
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Why can't I play on iOS 11 anymore?
Dear Community, We have some news for our players using Apple devices. Soon, the game will no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new features or events. Also, please be aware that without the latest version of the game, we…
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Why can’t I play King games on iOS 9 and Android 4 anymore?
We’ve got some important news to share with you! Starting from May 2022, our games will no longer support iOS 9 and Android 4. You’ll need to upgrade the operating system on your device, which may mean you need to upgrade your device itself, so it’s best to check with your manufacturer to be certain. If you don’t have a…
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How to contact Player Support from the game to report an issue!
NOTE! You can follow the same steps with other topics as well, just remember to pick the topic that best describes your issue! Depending on the game, when you open the game app you either have 3 lines or a cogwheel you can tap on which gives you access to settings. Once in settings, look for a❓, Help Center, or Customer…
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How to contact Support from the game app to report Lost progress issues!
If you have lost your progress and need to get in touch with Support for help, follow these instructions 😉 Note! You can use this same method to contact our Support Team regarding anything! Just make sure you chose the correct topic! Depending on the game, when you open the game app you either have 3 lines or a cogwheel…
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🛒❌ Did something go wrong with your purchase?
Sometimes there might be issues when making an in-game purchase. Don’t worry, we can help you fix the problem! A purchase issue can be caused for very different reasons, but there are ways to correct it! Transactions are usually delivered instantly, but occasionally, it might take a bit longer. When there is a delay, the…
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📱😱 Have you lost your levels? Here's how to get them restored!
If you used Facebook in the game, then the levels are most likely saved on your Facebook account. Try reconnecting the game to Facebook so the game gets restored. If you have connection issues to Facebook, please head over HERE for help. If you had created a King account at some point with your email address, then the…
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Ongoing issue: Problem with receiving replies to Support tickets
Hi dear players, We're currently having an issue with the Player Support platform where it might be causing you to not receive any replies from us. We're hard at work solving the issue, and will let you know when it is fixed. Thank you for your patience!
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On the 5th of July all Private Messages will be deleted and disabled
We're writing to inform you that due to technical limitations with our servers, we have decided to disable all Private Messages (PMs) starting from the 5th of July. From the 4th of July, we will remove the option for all players on the forum to create new PMs, and on the 5th of July, we will delete all past Private…
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Lost boosters on your mobile? Oh no! Let’s see if we can solve it!
There are a couple of reasons you may lose sight of the boosters in your game. The two main reasons are that: * You are no longer connected to the profile in which the boosters are visible: you may share your device with someone else and be on their profile, or you can possibly have more than one account, or just got…