I do not receive lives

QueenMia

Sending and receiving lives is quite straight forward! However, we seem to be having some issues with these. Please read our update below to know what to do:

** You are not receiving lives? READ below **

Our Teams are actively working directly with third parties to fix this, however, some implementations need to be done which might take some time. We are very sorry and understand it is frustrating but you can also win extra lives in our daily rewards and mystery chest now  

Thanks a lot everyone for your understanding and patience. 

** Here is how lives work in the Candy Crush Friends Kingdom! **

If you lost a life or more, please click on the heart in the top left corner. After receiving a life you will then have the option to give lives to friends.

As soon as you run out of lives then you are given the option to ask your friends to send you some help or use the lives which have already been sent to you.

Please note that you can only accept a maximum of 5 extra lives from friends and only when you have no lives left. If your friend sends you multiple sets of lives then you will only see one set in the queue, once they have been accepted then you will be able to receive any more requests which are then resent.

If you wish to purchase extra lives, simply use up all of the help that has been sent to you and a pop up will appear offering you the option to buy more lives.

Watch the tutorial:

QueenMia

Hi everyone and than you very much for all the feedback! We need these to help us investigate and fix issues! 

As I said in a previous post, our Teams are working directly with third parties to fix this, however, some implementations need to be done which might take some time.

However, we think there might be another issue affecting Kingdom players. Therefore, if you are connected to the Kingdom (and to the Kingdom only, not Facebook), please let me know what's your issue (Can send but not receive/ Cannot send nor receive/ etc) and your Game ID below so I can pass it to our Team for further investigation. That would help us to understand what's going on and be able to fix any issue that may be ongoing. 

If you don't know how to find your game ID, check this  

Thanks a lot everyone for your understanding and patience. 

robyngar

I've been sending life requests since I started playing and have not received ONE.  What's up with that??!!!

JustPlaying

Hi Robyngar,
I am sorry you are having an issue.
When you need lives are you clicking the heart in the top left corner?
Are you connecting with a Facebook account or King? Phone or Windows 10? Are you connected to the internet with a strong connection such as Wi-Fi or phone data?

Ddjanzen49

I'm having the same issue and have been told that I will be updated when they get it fixed.

heatherbenn

How do you see how many lives you have. To know if you have enough to give away

QueenMia

@heatherbenn

Click on the heart on the top left corner to see how many lives you have and be able to send or receive lives  

Lynette

robyngar and Ddjanzen49, lives in this game work differently than in other games.
They are not stored on your device (personally I think this is great as all those stored lives caused so many glitches and problems within other games)
You get 5 lives at a time and when these reach zero you just click the lives heart and the next 5 will come

The way it all works is explained here: How to send and receive lives

Ddjanzen49

Lynette,  it doesn't work like that on my phone. Tried it on 2 different devices and no lives issued. Wife has tried it on her different phone device and Ipad and it doesn't work. 

Ddjanzen49

My heart is in top left hand corner and I have enough friends that have sent lives many times as well as I have to them, no lives to be received.  DOESN'T WORK! 

TammBeard

I think its a bug that needs to be fixed. Its impossible to get anywhere with just five lives

crystel

I'm not able to give my friends lives through Facebook,it says that my phone doesn't support the game but I have downloaded the game and playing.. please help....

mp5453_

I'm having the same problem with receiving line for my friend I request but they haven't sent any other they don't get my request

eddieeimicke

I am not receiving lives in the game and sending my friends lives they don't receive them. I am connected to Facebook 

eddieeimicke

I have the same problem. Game has bugs

TammBeard

It sure does. I really enjoy the game but you can't really advance with only 5 lives at a time. I hope they fix it before everyone gets aggravated about this glitch. 

gayle0106

On candy crush friends saga i had 13 lives from friends,wen I click on them I receive 5, wen I got to get the others there is none,were have they gone??? I have noticed a few other people saying the same thing