I do not receive lives

grandmother4

I have the same problem, cant send or receive lives, it doesn't let me log in via facebook, still says unknown error

captjoe777

Same issue as everyone else...playing on both iPhone and iPad with latest iOS updates. 

Here’s screenshots...very frustrating as I seem to be able to send lives bu5 not receive...also my friends are not receiving my gifted lives either. 

HauteMessCosmetics

Same as everyone else. I can send lives but cannot receive. This has been confirmed by multiple friends who are playing that has supposed sent lives but I never received them .please fix this bug. 

grannyof6

I am having same issue cannot receive any lives when I click on them nothing there will this issue be fixed? Also I'm not sure what the treasure chest is for up in the top right-hand corner under the piggy bank but I don't have that either I am signed into Facebook then I sign out of that and signed into the king account but I still have nothing is there a lot of issues going on with the new game if so will they all be fixed?

simy

I have sent lives to my friends but I've not received any. Please help?

mrsbarber

I am also having same problem as everyone else.

QueenMia

Hi everyone and thanks for all the info!

Our Team is looking into it. I will update you as soon as possible.
In the meantime, please keep sharing some details with us in case you're experiencing any issue (Platform, App version, etc). 

Also, please note that lives work a bit differently in Candy Friends, so make sure you understand how it works - All info here.

Thanks a lot everyone, looking forward to more info 

Imalittlemad

I'm using an Android Samsung phone, just updated today, so I think the game version is 1.1.9.

One time I managed to get a life from someone. I spent a life then click on the plus sign on the heart and there was a life so I took it. Then I think today there was like a little box at the bottom left of my game screen when I clicked on it, it was someone asking for a life. So either, my "friends" aren't active on here or they are having the same problem as most players where hearts aren't sending or being received.

I understand it's a new game and you guys are slowly working out the kinks. This isn't a gripe just adding what is going on in my game.

grandmother4

I can send and receive lives, only thing is, that we can only use 5 of the ones sent to us, where do the other lives go ?, why can't we use them. I received 15 lives today and I was only able to use 6, how come they are gone

mrsbarber

An update on this issue would great.

JustPlaying

@mrsbarber Sorry they are still looking into. QueenMia will post as soon as there is an update

Imalittlemad

So this happened to me today. This is the second time it has happened. A little pink envelope appeared on my game screen.

When clicking on the pink envelop this window pops up.

QueenMia

Hey @Imalittlemad that's a good sign, it means you are able to send and receive lives. If you do not receive any, it's because you are affected by the issue. I'll post some guidelines again that might help, if not, really sorry but we are still working on fixing the issue. 

Thanks!

QueenMia

Hi everyone,

I did not give any updates yet, as we are still working on the issue. We are really sorry for the inconvenience, but rest assured we are doing our best to get it fixed asap. 

In the meantime, here are a few steps that might help, so please make sure you follow them:

. To start, please note that lives work a bit differently in Candy Friends, so make sure you understand how it works - All info here.
. Make sure you have enabled the Friends list in your Facebook settings. 
. If it does not work as it should, clear cache and cookies on your phone.
. Then make sure you have the latest App version installed - Re-install if needed.

Thanks and please keep me updating on how that goes for you!

MsKatie

I can receive lives but I do not get the option to send lives. Is there something that I am missing?