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Game does not open

NRNNRN Posts: 8 Level 2
in Support
Why does the game not open in all of my devices ever since I updated to version 1.1.9?
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  • Hey! Would you like to give us your opinion?

  • JustPlayingJustPlaying Posts: 4,770
    edited November 2018
    @NRN all devices since the update? :( what are the devices / OS? Have you played on these devices before? What is the error?


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  • NRNNRN Posts: 8 Level 2
    JustPlaying said:
    @NRN all devices since the update? :( what are the devices / OS? Have you played on these devices before? What is the error?

    All devices. Two devices running on android 5.0 and one device on android 4.4.4. I have completed all the levels in candy crush friends saga using all these devices connected to the same account.The error is the game will crash after I press the "Play" button.
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  • NRNNRN Posts: 8 Level 2
    JustPlaying said:
    Strange on both.. O.o  I am loading on 7 and 8 ok. Are you logging in with Facebook or King account? Try this troubleshooting: https://care.king.com/en/alphabetty-saga/superstar-information-post-crashing-on-android
    I logged in to fb account. Thats for alpha betty saga...
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  • JustPlayingJustPlaying Posts: 4,770
    It applies to all king games so try the instructions in it. As a test are you able to log in with out Facebook using a King account?

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