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Add a “Restore Purchases” feature!

Joseph45Joseph45 Posts: 1,261 Superstar
edited December 2018 in Ideas
Hello guys, I hope you are all are having a great day! I’ve been seeing a lot of posts lately about how poeple are not getting what they purchased. I think something that may help with this is adding a “Restore Purchases” feature in the game. What do you guys think? I hope you guys like this idea! 
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  • firebombmarkusfirebombmarkus Posts: 3,931 Superstar
    I think it's very neat idea since there are a lot of people complaining about that issue.
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  • QueenMiaQueenMia Posts: 3,237 Community Manager
    Hey @Joseph45 - Could you please explain in a bit more details? What do you mean by restore purchase? The thing is that most of the time, issues come from the merchant and not from us but if you tell me more we can have a look at your suggestion. 


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  • Joseph45Joseph45 Posts: 1,261 Superstar
    What I mean by that could be like in the settings menu there be a feature titled “Restore in-app Purchases.” After selecting it, the user will be asked to verify their iTunes/Google Play/Microsoft password and/or payment information to verify the order that was placed. The merchant can then contact the seller (you guys at King). After that King can Contact the buyer via email (or here in the community privately) to see if the items have been transferred. I hope this helps you understand what I meant by this feature. Have a wonderful day! 
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