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Have passed level 497 with 3 stars. Game opens with numbered road. when you press on icon for level 498 it freezes. Have decached, dehistoried, uninstalled, reinstalled, everything possible. NOW WHAT?!!!!!!
That helps, thanks! I can try to reset your game, but that mean you would lose your previous personal score. However, if that's ok with you, simply give me your Game ID and I'll try that.
Wish you a very happy new year & welcome to the "New" King Community!
Very sorry that you are having trouble with the game I am tagging Candy Crush Friends game Community Manager @QueenMia. Hopefully, she will be able to solve the issue!!
@hawkeye1268, the best in this kind of situation is to clear cache and cookies and make sure you update the App with the latest version. Could you please do that and let me know how that goes?
Hi, thanks for trying to help. Have just done as you suggested, (had tried this a few times before). Just replayed level 497 and 3 starred it! Level 498 will not open!! David
Hey there @hawkeye1268, thanks for letting me know... Would you be able to share a screenshot of the level showing 3 stars and the map so the Team can investigate?
That helps, thanks! I can try to reset your game, but that mean you would lose your previous personal score. However, if that's ok with you, simply give me your Game ID and I'll try that.
Ok, I've reset your game now! Please force close the game then clear cache and cookies and try again - It might take a while before it updates but it should set you at level 498.
Hey @hawkeye1268, I'm sorry this is happening... that's a bit odd I have to admit. Please take a screenshot of your boosters and post it here. Then delete and reinstall the game. That hopefully should sort it.
Answers
Wish you a very happy new year & welcome to the "New" King Community!
Very sorry that you are having trouble with the game
Hoping for the best
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0 · Helpful Woah! Sweet Love HahaThanks for flagging this @Pummy_Raj.
@hawkeye1268, the best in this kind of situation is to clear cache and cookies and make sure you update the App with the latest version. Could you please do that and let me know how that goes?
Thanks a lot
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0 · Helpful Woah! Sweet Love HahaHave just done as you suggested, (had tried this a few times before).
Just replayed level 497 and 3 starred it!
Level 498 will not open!!
David
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0 · Helpful Woah! Sweet Love HahaThanks a lot!
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0 · Helpful Woah! Sweet Love HahaLet me know how that goes!
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0 · Helpful Woah! Sweet Love HahaSo frustrating, love the game, but is it broken?
please help again, thanks!
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1 · Helpful Woah! 1Sweet Love HahaPlease take a screenshot of your boosters and post it here. Then delete and reinstall the game. That hopefully should sort it.
What device are you on?
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