Lost my progress

Jodie11

Since connecting to facebook, I've lost all my progress, it's took me all the way back to 1...help? 

JustPlaying

Hi @Jodie11 Welcome to the Candy Crush Friends Community

How were you connecting before Facebook? Were you using a king account? Try logging out of Facebook and login as you did before.  Other troubleshooting you can do https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Nawledge

I am having the same problem.. I lost all my progress, and I am now back at level 1. I switched between my king account, fb, and email; however I am still unable to find my progress on any accounts, and all my accounts between king, fb and email are all back at level one.
PLEASE HELP!!!! IM not sure if it's because of an update with game or what

Jodie11

It's the same with me, but my Valentine one is on my right level but the actual game is back to game 1, feel like deleting the game cuz I ain't playing from game 1 again 

Nawledge

Yeah that's how I'm feeling too, and I have not heard anything back from king support

montez

Lost my progress in 

Monshi

I’m Monshi Almonte almarozni@gmail.

my level number 4989 was los and I had not be able to get back. Can you help me out ?

hechicerilla

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1671348#Comment_1671348

Hello 👋

Welcome to the sweet King Community.

Please edit your comment using the gear wheel to delete your email. The house rules do not allow publishing personal data for security reasons.

To restore your levels read 👉 HERE. Let us know if it is not solved.

Thank you and keep enjoying