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why do I have to start over when I reach a very far level

JacinstarJacinstar Posts: 1 Newbie
I was on level 154 got a new phone and it wants me to start over 

Answers

  • mysticalmystymysticalmysty Posts: 30,131 Crushing Legend
    edited March 2019
    Hi @Jacinstar Welcome to the community. Here’s the link for you to get your progress back :) https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back I hope it sort it out fo you. Have a nice day and keep on crushin’

    Wherever a beautiful soul has been there is a trail of beautiful memories 🌸


  • Hey! Would you like to give us your opinion?

  • mlizmliz Posts: 1 Newbie

    was in the 500s and then randomly the next time o got on I was back at level 1... I’m so pissed. Any way to fix?

  • KingChewyKingChewy Posts: 13,711 Sweet Legend

    Hi @mliz - welcome to our friendly community. Did you register your game thru FB or with a King Email? Depending on how you played your game and on what device it is usually backed up on one of those 2 locations.


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