I cannot connect to my King Account

Elli19

Ich kann mich nicht in meinem King Konto einloggen .... Es kommt immer diese Nachricht : Das Spiel kann keine Verbindung herstellen... Was kann ich machen? 

mysticalmysty

Hi @Elli19 Welcome to our lovely community. Unfortunately we only can support English on here therefore everybody can understand each other and able to assist you better, please repost your question / concern back in English and have a nice weekend 😊

Elli19

Hello mysticalmysty... 
Thank you for responding...
My problem is that I can't connect to my account in King... The last days shows always this message : the game can't make any connections... What should I do? The internet connection is okay, but I can't save my game.... 

mysticalmysty

Hi again @Elli19 was your game before connected to Facebook ?

Elli19

No... I don't have a Facebook account .. 😊

mysticalmysty

Have you try all step by step from this link before on how to save and connect your game to King account https://community.king.com/en/farm-heroes-saga/discussion/244871/what-is-the-kingdom#latest

Elli19

Yes... I already have a Kingdom account, but I can't connect to it .. I have also tried with my man's Facebook account to register and save the game, but it always appears that the game can't make any connections...

mysticalmysty

what kind device are playing your game with ?

Elli19

Sorry, I was at work .. 
Handy Sony Xperia .. 

mysticalmysty

There are few things that you might want to try for troubleshooting, 1 clear up your cache to make extra room for your game. 2. Update your apps and your device to the latest version. 3. After you did step 1 & 2 restart your device, I hope it help.

firebombmarkus

Hi @Elli19 and welcome to our adorable Community 😊 Just to add up to what @mysticalmysty perfectly explained to you.  The lowest Android version that's supported is 4.4.4. Check your version and let us know. I hope this helps. Have a wonderful weekend 🤗

Elli19

Hi and thanks for responding to both of you... My android version is 9 and I tried everything you wrote me @mysticalmysty but the problem remains the same.... 😔 

firebombmarkus

Hi, again @Elli19 I will ask you to try some troubleshooting steps for Android devices. Let me know if they helped you.

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please note that the last resort is to uninstall the game but unfortunately if you do so you will lose all of the boosters. That's why I advise trying the steps above first. And please check if you have at least 2 GB of free memory as it is required for the game to run smoothly. Thank you for your understanding. I hope this will solve your problem.

Elli19

Hi again @firebombmarkus and @mysticalmysty... I tried everything, but unfortunately nothing worked... I had to uninstall and reinstall the game... But now is everything okay... Thank you all very much for supporting me... Have a nice weekend 🤗

firebombmarkus

You are welcome 😊 @Elli19 I am glad your problem is solved now. Keep crushing 🍭