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Candy Crush Friends: Why can't I send or receive lives from my facebook friends?

gre125gre125 Posts: 5 Newbie
    I play on a desktop with Windows 10 and am connected to Facebook. Never had a problem sending or receiving lives until today. When I try either, I get the following message: "Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings." I have both restarted my computer and uninstalled and re-installed and still nothing but the same error message! Also, when I re-installed the game it kept my progress level -- but removed the lollipop items that I had.PLEASE HELP restore! This is an app problem, not my computer.Thanks!Gail

Answers

  • catsews123catsews123 Posts: 4 Newbie
    Same error in the same situation with me.
  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 13,207 Farm Moderator
    edited August 2019
    Hello @gre125 and @catsews123, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  Unfortunately, this issue is occurring on Windows 10.  King team are aware about this issue and are working on it to bring a fix as soon as possible!!

    Hence, I request you to please be patient till then 🙏🏻  I will update you both once the issue is fixed!   

    Thank you for understanding!  Have a great rest of the day/evening!

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  • 19691969 Posts: 45 Level 2
    Why is it that the game won't let me receive the gift box .It keeps telling me to tap the gift icon again
  • PummyRajPummyRaj Posts: 13,207 Farm Moderator
    Hello @1969, Hope you are enjoying the Community :) 

    Can you please explain more about what is happening in your game?  A screenshot would be more helpful!!

    To post the screenshot, you will have to click on "Attach Image" icon located in the tool-bar (a bit farther to Emoticon), and select "Choose Files".

    Talk to you soon!  Have a great rest of the day!

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  • CherliCherli Posts: 1 Newbie
    I ask friends for lives and the entire day goes by without me receiving them. I know they are sending lives if for nothing more than to receive lives when they request them. Plz help. I won't believe they aren't sending lives to me.
  • catsews123catsews123 Posts: 4 Newbie
  • nm5969nm5969 Posts: 30 Level 2
    I also can not send or recieve lives from friends , when it will be fixed ?
  • magavalimagavali Posts: 30 Level 2
    I have the same problem
    Play in a Redmi note 6
    Logged in with Facebook
    User ID 1009039160
    Game was Updated today
  • nm5969nm5969 Posts: 30 Level 2

    Play in a Samsung A8
    Logged in with Facebook
    User ID 9488755335
    Game was Updated today
  • PummyRajPummyRaj Posts: 13,207 Farm Moderator
    Hello @catsews123

    It is great to know that the Lives issue in your game is fixed :+1:  Can you tell me which device you are using & are you logged in through Facebook OR Kingdom account? 

    Talk to you soon!  Thank you! 

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  • PummyRajPummyRaj Posts: 13,207 Farm Moderator
    Hello @Cherli and @1969 Hearty Welcome to the Candy Friends section of King Community :) 

    I am sorry to hear about the issue in your game!!  Can you please post below details for me to elevate the issue to our Community Manager to report to the Studio team....

    1) Device you are using to play the game
    2) Are you logged into the game through Facebook or Kingdom account
    3) When did you update your game and what version do you have right now
    4) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
    5) Also a picture or recording of what happens when you try to send / ask lives;
    6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;

    ** If you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Talk to you soon!  Have a great weekend!

    P.S: If you are logged in though only Facebook, please let me know as the procedure is a bit different to find your ID 

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