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💜 Women's Month! Celebrate with us HERE and HERE
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🌴 It's ON! Join our Weekend Challenge HERE
Candy Crush Friends: Why can't I send or receive lives from my facebook friends?
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I play on a desktop with Windows 10 and am connected to Facebook. Never
had a problem sending or receiving lives until today. When I try
either, I get the following message: "Can't Load URL: The domain
of this URL isn't included in the app's domains. To be able to load this
URL, add all domains and subdomains of your app to the App Domains
field in your app settings." I have both restarted my computer and uninstalled and re-installed and still nothing but the same error message! Also, when I re-installed the game it kept my progress level -- but removed the lollipop items that I had.PLEASE HELP restore! This is an app problem, not my computer.Thanks!Gail

Answers
- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue in your game!! Unfortunately, this issue is occurring on Windows 10. King team are aware about this issue and are working on it to bring a fix as soon as possible!!
Hence, I request you to please be patient till then 🙏🏻 I will update you both once the issue is fixed!
Thank you for understanding! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaCan you please explain more about what is happening in your game? A screenshot would be more helpful!!
To post the screenshot, you will have to click on "Attach Image" icon located in the tool-bar (a bit farther to Emoticon), and select "Choose Files".
Talk to you soon! Have a great rest of the day!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaPlay in a Redmi note 6
Logged in with Facebook
User ID 1009039160
Game was Updated today
- Report
1 · Helpful Woah! 1Sweet Love HahaPlay in a Samsung A8
Logged in with Facebook
User ID 9488755335
Game was Updated today
- Report
1 · Helpful Woah! 1Sweet Love HahaIt is great to know that the Lives issue in your game is fixed
Talk to you soon! Thank you!
- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue in your game!! Can you please post below details for me to elevate the issue to our Community Manager to report to the Studio team....
1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;
** If you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon! Have a great weekend!
P.S: If you are logged in though only Facebook, please let me know as the procedure is a bit different to find your ID
- Report
0 · Helpful Woah! Sweet Love Haha