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I can't play since an update to the game.
Best Answer
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QueenMia
Posts: 12,489 Community Manager
Hi everyone and welcome to the Community
Since you all have the same issue, I have merged all your questions together so you all can receive the updates at the same time!
We are indeed having issues with the game since the latest release and we would like to apologise for the inconvenience. This is affecting mostly players who are using Android or Kindle devices. However, please note that this is only affecting the landscape mode - Therefore, we'd suggest you to use the portrait mode to play until we fix the problem.
I'll update you as soon as it's fixed!Β
Thanks for your patience and understanding!Β
And since you're here, why not take your chance to win up to 100 Gold bars? Check our Superstars Summer Contest right here for more info! Good luck
Β

Answers
I am sorry to hear about the issue!!Β But, can you please explain what happened and when did this start?
Are you playing on a mobile gadget or PC?Β What happened after you updated the game?Β
Please post back and give as much details as you can to explain the issue!Β If you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon!Β Have a great rest of the Saturday!
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Hahait wont start. Device is a samsung galaxy tab a and the game played fine bf the update. Can u plz check why it wont start anymore plz..Β
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0 · Helpful Woah! Sweet Love HahaLevel search box - Candy Crush Saga
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Portal to navigate between levels - Friends Saga
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Shake Piggy Bank - Friends Saga
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha@axion Thank you for the details. Can you please tell me are you connected with a Facebook or a King account? I also need to know the version of your game.
@jakovc123 Can you please tell me which device and OS are you using for playing this game? Are you connected with a Facebook or a King account? I also need to know the version of your game.
Level search box - Candy Crush Saga
π
Portal to navigate between levels - Friends Saga
π
Shake Piggy Bank - Friends Saga
π
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaLevel search box - Candy Crush Saga
π
Portal to navigate between levels - Friends Saga
π
Shake Piggy Bank - Friends Saga
π
- Report
1 · 1Helpful Woah! Sweet Love HahaPlease help...
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0 · Helpful Woah! Sweet Love HahaLevel search box - Candy Crush Saga
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Portal to navigate between levels - Friends Saga
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Shake Piggy Bank - Friends Saga
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- Report
0 · Helpful Woah! Sweet Love HahaY reinstal the game
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-friends-saga/discussion/177621/get-a-landscape-mode/p1
It says that this idea is "in review" although I don't know in which stage, maybe they are testing it. Anyway, we will hear from CM tomorrow and get more info.Β
Level search box - Candy Crush Saga
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Portal to navigate between levels - Friends Saga
π
Shake Piggy Bank - Friends Saga
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- Report
0 · Helpful Woah! Sweet Love Haha