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Send and receive lives - FIXED
Best Answers
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QueenMia
Posts: 12,417 Community Manager
Hi everyone and thank you for reporting this to us - You came to the right place!
Our Studio team are currently looking closely into this, to determine what can be done to help you get back on track. Feedback such as yours is a great help and we appreciate you taking the time to let us know.
In the meantime, as our Superstar @PummyRaj requested, it would be helpful if you could let us know the following (for those of you who haven't let us know yet):
. What device are you playing on
. Are you logged in via Kingdom or Facebook?
. When did you update the game last and what game version are you running
. Your Game ID
We are very sorry for the inconvenience and we'd like to thank you for your patience 🌟
PS: I have merged all your posts together so you can all be informed at the same time once we have more info about it.
Thanks 🍒
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QueenMia
Posts: 12,417 Community Manager
Hello everyone,
Great news 🤗
As some of you already noticed, you are now able to send and receive lives again! We apologise again for the inconvenience caused and thank you for your patience 👏
And since you're here, have a look at our exciting very first Superstars Summer Contest! Fun guarantee and plenty of Gold to win 🌟 Head here to participate!
Our amazing Studio is also looking for feedback on Quests, so please take a few seconds to let them know what you like or dislike about them just here. Don't miss your chance to be heard and help us make the game sweeter than ever 😉
Have the sweetest day everyone 🍒

Answers
- Report
0 · Helpful Woah! Sweet Love HahaAlan Smart 🍁
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha(Edit: Unsupported language)
- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue in your game!! For some of the players, it has been a long time issue and I am glad to hear that this issue started for you only in last couple of days!! This means, that whatever the King Studio was working hard to fix this issue was working for some players
I will need these below details from all of you to elevate the issue to our Community Manager as well as report to the Studio team....
1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;
** If you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon! Have a great rest of the day/evening!
P.S: If you are logged in though only Facebook, please let me know as the procedure is a bit different to find your ID
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0 · Helpful Woah! Sweet Love HahaI play in a Samsung A8
Logged in via Facebook
Latest Update was today on last version
User ID : 9488755335
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0 · Helpful Woah! Sweet Love HahaPlay in a Redmi note 6
Logged in with Facebook
User ID 1009039160
Game was Updated today
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0 · Helpful Woah! Sweet Love HahaLogged in with Facebook
Updated 3 days ago to the latest version
User ID 1281031494
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0 · Helpful Woah! Sweet Love HahaID 10630590180
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaYou have missed 2 points from my above list --
(1) Version number you have
(2) What is happening when you send / ask for Lives? It would be great if you can provide a video!
NOTE: If you are not a Tech Savvy (just like me
** For example, in my game, I can click on "Ask Friends" icon after my Friends' list appears. But, it doesn't go to the "Confirm Send" screen which we see in other games!! It is the same with both "sending" and "Asking" Lives!!
Please let me know if you need further clarification or assistance!
Thank you for your patience! Have a great weekend!
- Report
0 · Helpful Woah! Sweet Love HahaI need you to post in English, please!! Community does not support other foreign languages for better understanding purposes!
Please post your details again in English....
1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives!
6) If you cannot provide recording, a detailed explanation of what is happening when you try to ask lives!
Thank you for understanding! Have a wonderful weekend!
- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue in your game!! For some of the players, it has been a long time issue! From how long have you been having this issue?
I will need these below details from you to elevate the issue to our Community Manager to report to the Studio team....
1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;
** If you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon! Have a great rest of the day/evening!
P.S: If you are logged in though only Facebook, please let me know as the procedure is a bit different to find your ID
- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue in your game!! Can you tell me from how long you have been having this issue?
I will need these below details from you to elevate the issue to our Community Manager to report to the Studio team....
1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;
** If you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon! Have a great rest of the day/evening!
P.S: If you are logged in though only Facebook, please let me know as the procedure is a bit different to find your ID
- Report
0 · Helpful Woah! Sweet Love HahaThanks for replying .
I along with : magavali ( we are playing together from different devices as you saw [ she is my wife 🙂 ] ) we have bellow version :
1.18.12
Problem we both face is :
We ask for lives , when our meter goes to 0 but no life comes . I don't see magavali reguests and she does not see mine, we are friends in Facebook so up to now we weere sending lives one to other .
Also we don't see nor recieve live requests from our other Facebook friends.
- Report
1 · 1Helpful Woah! Sweet Love Haha