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No levels after 1682 for days

Jo12Jo12 Posts: 6 Newbie
I have the most recent update on Galaxy Note 7 but no new levels for days now. Please advise. 

Best Answer

  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    Accepted Answer
    Hello @jo12 and @Uzma_Ali Hope you both are having a nice day!

    The Studio Team has checked into the issue and did some changes :+1:  To get back into your game, please clear cookies / cache --> Install the latest updated version (if available) --> Log back into your game. 

    Please let me know how it went!    
    Accepted Answer

    Signature - Moderators 2021 FHS PummyRajpng

Answers

  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    Hello @Jo12, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!! 

    I am pretty sure that Reinstalling the App will do the trick and the levels will open up for you!  But, we will loose all our saved up Lollipops with this process and those boosters will not be reimbursed by King team :o

    You can start with some troubleshooting steps.  Here is the link for Android devices  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

    Please let me know what you think and how it goes!  If you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Talk to you soon!  Have a great weekend ahead!    

    Signature - Moderators 2021 FHS PummyRajpng
  • Jo12Jo12 Posts: 6 Newbie
    I tried all the recommendations except the uninstall and install as I have over 20 of each kind of booster that I worked hard to get and don't want to lose. 
  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    Hello Jo12,

    Thank you for writing back :+1:  I completely understand you not want to loose your Lollipops! 

    I will have to elevate our Candy Friends Community Manager and take their assistance on this issue!  But, since it is weekend, they are out of office, hence, I request you to be patient till late Monday! 

    Thank you & have a great weekend :)   

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  • Uzma_AliUzma_Ali Posts: 7 Level 2
    edited August 2019
    I have a road block on level 1682 on Candy Crush Friends for about a week now? Any ideas on how to update the game? 
  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    edited August 2019
    Hello @Uzma_Ali, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    You are 2nd player complaining and having the same issue with level # 1682!!  This looks like I need to escalate to the Community Manager to report to the Studio!! 

    I need below details from you to inform to the team ---
    1) Device you are using to play the game
    2) When & how did this problem start?
    3) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it 
    4) Will you be able to provide a screenshot? 

    ** TO post back, tap on "Type your Comment" box located below.  And to post the screenshot, click on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), and select "Choose Files"

    Talk to you soon!  Have a great rest of the day/evening!

    Signature - Moderators 2021 FHS PummyRajpng
  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    Hello again @Jo12,

    As informed you previously, I have informed the Community Manager about the issue in your game :+1: 

    For the team to look into the issue, can you please provide below details:
    1) When did you update your game and what version do you have right now
    2) What is your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    Talk to you soon!  Have a great rest of the day/evening!

    Signature - Moderators 2021 FHS PummyRajpng
  • Jo12Jo12 Posts: 6 Newbie
    Thank you so much for helping! 
    1. I updated my game on Aug 13,2019 when the list recent update was released.
    2. 1903788171

    Thank you 
  • Uzma_AliUzma_Ali Posts: 7 Level 2
    1) iPhone 6
    2) Started last week after completing level 1682
    3) ID: 9964736788
    4) Screenshot attached:

  • forsure1111forsure1111 Posts: 6 Level 2
    Hello I have the same issue 
    1 last updated August 13
    2 user id number 6212082252

    Thanks for the help
  • PummyRajPummyRaj Posts: 13,209 Farm Moderator
    Accepted Answer
    Hello @jo12 and @Uzma_Ali Hope you both are having a nice day!

    The Studio Team has checked into the issue and did some changes :+1:  To get back into your game, please clear cookies / cache --> Install the latest updated version (if available) --> Log back into your game. 

    Please let me know how it went!    
    Accepted Answer

    Signature - Moderators 2021 FHS PummyRajpng
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