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No levels after 1682 for days
Best Answer
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PummyRaj
Posts: 13,209 Farm Moderator

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Answers
I am very sorry to hear about the issue in your game!!
I am pretty sure that Reinstalling the App will do the trick and the levels will open up for you! But, we will loose all our saved up Lollipops with this process and those boosters will not be reimbursed by King team
You can start with some troubleshooting steps. Here is the link for Android devices https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Please let me know what you think and how it goes! If you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon! Have a great weekend ahead!
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThank you for writing back
I will have to elevate our Candy Friends Community Manager and take their assistance on this issue! But, since it is weekend, they are out of office, hence, I request you to be patient till late Monday!
Thank you & have a great weekend
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaYou are 2nd player complaining and having the same issue with level # 1682!! This looks like I need to escalate to the Community Manager to report to the Studio!!
I need below details from you to inform to the team ---
1) Device you are using to play the game
2) When & how did this problem start?
3) Your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
4) Will you be able to provide a screenshot?
** TO post back, tap on "Type your Comment" box located below. And to post the screenshot, click on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), and select "Choose Files"
Talk to you soon! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love HahaAs informed you previously, I have informed the Community Manager about the issue in your game
For the team to look into the issue, can you please provide below details:
1) When did you update your game and what version do you have right now
2) What is your game user ID number... this link will help you to find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Talk to you soon! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha1. I updated my game on Aug 13,2019 when the list recent update was released.
2. 1903788171
Thank you
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0 · Helpful Woah! Sweet Love Haha2) Started last week after completing level 1682
3) ID: 9964736788
4) Screenshot attached:
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0 · Helpful Woah! Sweet Love Haha1 last updated August 13
2 user id number 6212082252
Thanks for the help
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0 · Helpful Woah! Sweet Love HahaThe Studio Team has checked into the issue and did some changes
Please let me know how it went!
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5 · Helpful Woah! Sweet Love Haha- Report
2 · Helpful Woah! 2Sweet Love Haha