No Rachel event in my game?

13

Comments

  • litocorrealitocorrea Posts: 3
    ID 9982779893
  • Foley1362Foley1362 Posts: 8,123 Superstar
    edited October 2
    Hi @wafercookieflippers - thank you for the tag 🙏🏻

    To everyone posting - please pay special attention to @QueenMia ‘s very informative post on page 2 of this thread. I wish everyone in here was able to get the event at the exact same time but it’s not possible.

    It doesn’t matter your status in here or what device you use or if you comment or not in the forum. There will always be a few ‘randomly’ chosen players per event or testing features that don’t get it. Heck I didn’t get the new Rainbow Road or Jam/Jelly/cookie challenge features that I’ve seen others post about so it’s all about understanding what is and isn’t possible in this wonderful candy world.

    Please take the amazing “game” as just that, a fun game that provides entertainment and relaxation to millions of players. To those of you that don’t get the Rachel opportunity this time around please be patient and know that future events will allow for the character to be collected at some point and time.

    Keep on crushing friends 💪🏻🌈

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  • wafercookieflipperswafercookieflippers Posts: 2,732 Game Expert
    Thanks for responding, @Foley1362. I appreciate it. I wanted to make sure I was correct in saying not to reinstall the game or boosters (lollipops) would be lost. As your message states however, that would not help anything regardless.

         🍭🐳 current status: extreme candy consumption
            (this whale can't migrate, only hibernate) 🐳🍭


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  • Foley1362Foley1362 Posts: 8,123 Superstar
    edited October 2
    @wafercookieflippers - you are 💯% correct that deleting and reinstalling the app will NOT solve anything and only cause the lost of boosters if the player was NOT supposed to have received the event in the first place.

    Only thing the players can do is make sure the game is up to date (I personally had an app update this morning), log all the way out of the game, clear your cache and cookies and then power off the device for at least 10 seconds. 

    Once you power up and log back in, it still could take a few mins for the event to appear. Again I personally had to play a level or two Monday morning and then returned to the main map and then it kicked off.

    I sincerely hope that helps 🙏🏻

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  🙏🏻

    🍩🔥 A heart filled with love ❤️ 
    is like a Phoenix that no cage can imprison 🔥🍩
  • litocorrealitocorrea Posts: 3
    edited October 3
    Yo no tuve tanta suerte y no conoceré a Rachel pero seguiré adelante


    (EDIT: Unsupported Language)
  • Foley1362Foley1362 Posts: 8,123 Superstar
    @litocorrea - please note we only use English on the site for ease of understanding. Please repost your comment/question in English and use a translator app if necessary.

    You can edit your original post using the gear ⚙️ icon in the upper right corner for the first 24 hours FYI.

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  🙏🏻

    🍩🔥 A heart filled with love ❤️ 
    is like a Phoenix that no cage can imprison 🔥🍩
  • hescott21hescott21 Posts: 1
    I don’t have the Rachel the Raccoon event. I have tried uninstalling and cleared my cache. Can you help? My user ID is 1019689488 @MightyWolf @QueenMia
  • K0607K0607 Posts: 11
    edited October 3
    @ QueenMia,我已經試過所有的建議步驟,仍然沒有辦法參與活動。可以協助幫忙嗎?我的ID:1088142729   謝謝你

    (EDIT: Unsupported Language)
  • QueenMiaQueenMia Posts: 5,794 Community Manager
    edited October 3
    Hi everyone,

    Here is an update on the situation again:

    If you got the teaser message, then you should definitely be able to play the event. As it's been mentioned by other players, the best way to trigger it is to make sure to install the latest game update - The quest should then pop up after a few minutes.

    However, I would like to let you know that some of you might not have the event in their game. I understand that this is not ideal for many of you and that's why I wanted to share with you some of the reasons why this happens:
    We’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game.

    Therefore, unfortunately there is no need to send me your game ID as we won't be able to add the event for you this time round. Note that this is just a temporary situation and our Studio is looking at ways to bring more events in the game to everyone. Your feedback will play a big role moving forward. Please let us know all your feedback here and I will make sure it is passed to the Studio (some of our talented game artist and designer might even reply to you directly there) - You can try to reinstall the game, but note that this is not advised as we cannot guarantee that it would bring the event and that would make lose your saved boosters. 

    Thanks everyone 🍒


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  • MightyWolfMightyWolf Posts: 1,309 Legend

    That's great information! :waving:

    @QueenMia


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  • MarulMarul Posts: 4
    I also don't have the event and didn't have the previous ones. My ID is 7692670844. I appreciate any help. 
  • restyresty Posts: 10
    @Foley1362 ;
    Hi, Rachel the racoon event is not showing on my iPhone. I want her so bad. She’s very cute. My ID no. Is 10066305109. Pls help.

    thanks,
    Resty
  • kungfliskungflis Posts: 2
    The event doesnt show up for me, ID 1017082417. It shows for my 5 friends that are playing, some have the same type of phone as me. Does this mean that i wont be able to get Rachel the raccoon as a buddy?? If so, that makes me feel a bit left out....
  • QueenMiaQueenMia Posts: 5,794 Community Manager
    Hello @Marul, @resty, @kungflis :waving: 

    I am sorry to hear you guys don't have the event. You can read why that's the case in my previous reply, here. I really understand that this is not great and that you feel left out. But don't worry, this is just a matter of time until the event shows up for you. Our Studio will do its best to bring the event for those who did not get to play. I cannot guarantee you when this will be though, but there will be more coming! 

    Thanks and welcome to the Community 🍒

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    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

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  • MarulMarul Posts: 4
    QueenMia, thank you for your kind reply. I can only hope that sometime in the future all of these characters will become available for all of us. 
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