Game froze

contactlisathompson

i was unable to swipe to make matches after game load but other parts of the screen responded.  Lost my last life!  

PummyRaj

Hello @contactlisathompson A Warm Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Can you please answer few questions...

1) What level are you playing and what device are you using? 
2) Did you have "Friendly Charged Boosters" -- the Wrapped Candy and/or Coloring Candy boosters that help us when start the level;
3) Did you notice it happening only in the beginning of game? 
4) Did the game froze just once, or more times?  

** Please tap on "Type your Comment" box located below, to write your reply.  

Talk to you soon!  Have a great rest of the day/evening!

angiefender576

I am on Level 425 and it took me to the board and JUST SAT THERE - FROZEN. It was prompting me to move and it wouldn't let me, so I lost a man while doing so. How can I get it back???