(REPORTED) Second week of holiday calendar error "out of move" without playing

PummyRaj

Hello @asarah3232 and Agula

A Warm Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Can you please give me few details for the team to look into the issue::
1) The device you are using to play the game;
2) Version of the game you have;
3) You game User ID Number -- You can find it through this link  -- Find my ID

** Please post back by tapping on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day/evening!

christine88

I also had a problem when I played week 2 game 1 .. it told me I didn't have any moves left (even though I have boosters) and I failed the games and lost. 

PummyRaj

Hello @christine88 Happy Monday  

Please post your game user ID number and the device details you are using to play the game.  

Thank you!

QueenMia

Hi everyone,

Thank you for letting us know! This should not be the case indeed! I have informed our Game Studio and they will are looking into it.

If you are affected too, please let us know your Game ID and your Game version. A screenshot of the error while you're on the level would also be helpful.

Thanks a lot for your help. We are sorry for the inconvenience.

christine88

I'd is 10227048280... Playing on mobile Android .. 

schmotze

same thing here.  

Only possible move was consumed by the booster. 

Version is latest as phone auto updates.

PummyRaj

Hello again @christine88

The team would like to know the version of the game you have right now, please!  

Thank you  

christine88

@PummyRaj ... What do you mean version of  the game

christine88

I got the holiday calendar event where I only get one chance to pass the level. 

PummyRaj

Hi @christine88

Version is a number -- something like 1.23.45 (just an example,not the actual version)

Since you are playing on Android, you will be able to find it through Play Store.  Go to Play Store --> Click on Game -->  Do not click on "Open" but scroll down a little bit and see if you can find it there.  And / Or if you see "What's New" with an arrow next to it, click on that arrow and skip the description and scroll all the way down, you will find the version number at "Game Info"!

Hope this is clear and not created a confusion