(REPORTED) Second week of holiday calendar error "out of move" without playing

GamerWolf

Got the same issue here. Loaded up the level with a free color bomb boost from watching an ad and after using that piece, I thought I'd get a shuffle, but nope, the game said I was out of moves. Even claimed a free +4 moves from watching another ad and quickly was booted to out of moves again. My user id is 1687889376 and my version is 1.26.7 that was released on November 25th, 2019.

Mihai7best

Here is my ID

bluebellcon

How do I find out the game version on iphone 

ghouser2014

Ghouser2014 having same issue. Since said I would give up on the day used gold bars thinking I would be able to use a lollipop to move on but lost them too . Not sure how to find what version i have

Anaruizmontero

Id 6509739365. Playing on Samsung tablet. Error holiday calendar

christine88

Do we know if this will be fixed?

Tarnia92

I had the same issue, lost 2 tries due to the fault.
Game version 1.26.7. Playing on Huawei p20 pro

dancindimples

I’m having the same issue. Game says I have no more moves left when the level first opens up. My user id is 9958428316, playing on iPhone and I have the most recent version of the game. 

asarah3232

QueenMia said:

Hi everyone,

Thank you for letting us know! This should not be the case indeed! I have informed our Game Studio and they will are looking into it.

If you are affected too, please let us know your Game ID and your Game version. A screenshot of the error while you're on the level would also be helpful.

Thanks a lot for your help. We are sorry for the inconvenience.

hi, OP here. My game ID is 10746364037. Using iphone xs and latest version of the game (1.26.7). I did not take a screenshot when it happened and it wouldn't have helped because it showed the usual screen one sees when one isn't able to complete a level. The error I encountered occurred before that. I hope you can help. Thank you.

asarah3232

Mihai7best said:

If you have an active booster and try to play the level from today of holiday calendar it will crash. As soon as the level starts, you will get the message that you are out of moves. It's annoying... The QA didn't think about testing this scenario?

OS: Android Oxygen 10.0.2
Mobile: OnePlus 7

That's exactly what happened with me? So I should avoid playing that holiday level if i have active boosters? that is very strange indeed...

keithb205

On day 1 for week 2 I had the booster and it showed no moves then I bought the 9.99$ holiday pack and used 10 gold bars to play on cause I didn’t know what happened and it said no moves again so I wasted those gold bars. 

Mama_Dragon07

Same error here. Played on Galaxy S9+ . No moves left according to game from the start! Needs to be reset and fixed ASAP!

candeecane

Me too. User 10073287244. Version 1.26.7.

tkechler

Same problem.  I am not able to play because if my booster.   It just ends the game before I can play.  My ID is 1056625008. I am playing on an iPhone.  

Nikkilarocks

My ID is 1343951510 I play on my iPhone