(REPORTED) Second week of holiday calendar error "out of move" without playing

psychick23

1311463872 is my user id. I use my Samsung Galaxy J7 android phone. Please help fix the problem on level 1. Week 2
 
Thank you

StJamesJr

Same here.  Dear game designers.  It’s not the platform or game version.  Look at the diversity of replies. You allowed boosters at the start of play in the same level (week 2, day 1) that only had one viable move. And it tanks everyone’s game.  Fixing this one player at a time seems silly.  Rewind the day or unlock the level again.  If you can patch it to add holiday events, surely that must be correctable. 

Just taught me not to watch the ads anymore.  🤷‍♂️

My number doesn’t appear above my profile name.  And I’m not posting personal details in a forum. Just my $0.02.  

Happy holidays! 

Elena_zapata2020

@PummyRajI have a problem, why don't I have the holiday calendar? I updated my cell phone but it didn't work either, I say with the problem

Thumps68

First level put of chances without making a move. Got bonus and it changes one red candy to blue and says no more moves without even making the first move. Now I have failed that level without even trying 

bceccon

Having the same issue. Both yesterday & today's reset went to immediate out of moves on day 1 of the 2nd weeks calendar. In both cases I had an active booster. Playing on a Galaxy S10e, version 1.27.5, ID 10465927283. Thank you for looking into fixing this issue.  

Attena13

Said I was out of moves before it began and that if I quit I would fail so I spent the gold bars and it did the same thing now I cant play it and wasted all my bars trying 

NAdelmund

Player ID 1404248876 Version 1.26.7

Tscharlie

@PummyRaj Thank you !! for resetting Monday challenge, was able to Play again now.

GranBarb

@QueenMia, this happened to me, too, on the 1st game with Yeti.
But, I know what the problem was. I had 1 of the boosters that load when you start the game - the booster that makes Yeti load a wrapped candy. There was no candies that could match after that & I got the message that said game over. The second try, luckily, did have 3 candies that matched, so I did finish that first level.
Hope I've explained it so that you can understand. 
Those boosters are great, but when there are only a few candies to start your game, it can mess you up!

QueenMia

Hi everyone and thank you for providing your details! The Studio is looking into it and a fix is on its way! 
For now, we advise you to exit the level and try again as it should work - We have sent a little something to your game to make up for the life you lost while experiencing the issue.

Will keep you posted on a fix! 

Thanks and happy playing 🍒