🌈 Pot of Gold! Infos on the event HERE
💜 Women's Month! Celebrate with us HERE and HERE
🥳 Party with our Game Mods HERE and HERE
🌴 It's ON! Join our Weekend Challenge HERE
💜 Women's Month! Celebrate with us HERE and HERE
🥳 Party with our Game Mods HERE and HERE
🌴 It's ON! Join our Weekend Challenge HERE

Answers
I am sorry to hear about the issue in your game! I think it is a simple glitch!!
Try this -- Force close the game App ---> Clear cookies / cache ---> Restart you device after shutting it down for 2 - 3 minutes ---> Log back into the game and see if you see the update on "Jam levels"!
If not please post back and let me know
Tap on "Type your Comment" box located below to post back.
Hoping for the best! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThose are the basic trouble-shooting steps to clear most of the issues in the game! Personally, I did not have this issue, hence, not sure whether they work for this particular issue!
Can you give me your game user ID number, so that I can escalate this issue to the Friends game In-charge? You can find it with the help of this link https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
If you are logged into the game through Facebook ONLY, that above link might not work!!
Talk to you soon! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaLevel # 1902 is a Jelly level -- it has the Purple Jam, that was the reason it was not counted in your challenge for Jam Levels. ONLY Red Jam levels are counted in this challenge!
I know it because, I have just finished that level 1902, after loosing for more than 10 times
- Report
1 · Helpful Woah! Sweet Love 1HahaJust wondering... can you please tell me which levels you have played and the "Challenge Counter" did not recognize!! I will make sure they are the Jam levels but not Jelly levels!!
Thank you! Talk to you soon!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaHere is the Jam Level. 👇👇
Here is the Jelly level (Purple Jam) 👇👇
I will see if I can find the screenshots of both the "Jam" and "Jelly" challenges to show you the differentiation.
- Report
0 · Helpful Woah! Sweet Love Haha