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completed the second week of Christmas challange but did not get my Christmas Yeti?

eggybeaneggybean Posts: 3 New Bee
I completed all levels of the second week of the Christmas Challange but did not get my Santa Yeti

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  • PummyRajPummyRaj Posts: 7,417 Superstar
    Hello @eggybean Hearty Welcome to you all to our friendly King Community :) 

    I am very sorry to hear about the issue with the Holiday Event reward!!  There were few more players who have complained about the same issue in last couple of days!!  I have already escalated this issue to the Friends Community In-charge...  I am collecting this below info to send it over....

    1) your game user ID number  -- this link will help you --->  "Find Game ID Number"
    2) Device you are using
    3) Version you have 

    Talk to you soon!  Have a wonderful weekend!

    ** TO reply back, tap on "Type your Comment" box located below =) 


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  • tiffmomtiffmom Posts: 12 Level 2
    I have the same problem. I completed all the holiday calendar levels for the second week, but did not get the Yeti Christmas costume. It was Friday, or Saturday, when I thought there might have been a glitch. I completed the level that day (day 5 or 6), but didn’t get any rewards at all. Anyway my ID #is 9968654443 I play on an iPad OS 13.1.3. I have no idea what version of the game I have. I have no idea how to find out what version I have, or how to update to the latest version etc
  • winterdeepwinterdeep Posts: 7 New Bee
    That’s pretty much it. Didn’t get the costume  😕 I’m on an iPad 
  • eggybeaneggybean Posts: 3 New Bee
    1120076147
    Samsung tab T8
    1.27.6
  • happykookhappykook Posts: 6 New Bee
    edited December 2019
    1515140996

    Samsung Galaxy S9+

    Android version 1.27.6

    I have a Samsung Galaxy s9+ and the most current version of the game according to google play. and when i finished week 2 I was still 30 shy of getting santa yeti, but then my wife got it on her phone

    What is going on here?
  • happykookhappykook Posts: 6 New Bee
    I didn't get the yeti either, but for some reason my wife did...
  • PummyRajPummyRaj Posts: 7,417 Superstar
    Hello @winterdeep and @happykook Hearty Welcome to you all to our friendly King Community :) 

    I am very sorry to hear about the issue with the Holiday Event reward!!  There were more complaints about the same issue within last couple of days!! 

    I have already escalated this issue to the Friends Community In-charge,  They will look into it once they come back to work tomorrow.  But, they will need below details    
    1) your game user ID number  -- this link will help you --->  "Find Game ID Number"
    2) Device you are using
    3) Version you have 

    Talk to you soon!  Have a wonderful weekend!

    ** TO reply back, tap on "Type your Comment" box located below =) 

    @happykook, I have noticed that you have already posted your details in one of the other threads.  Hence, no need for you to post again :+1: 


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • winterdeepwinterdeep Posts: 7 New Bee
    User id is in my post above. Ipad. Version 1.27.6
  • PummyRajPummyRaj Posts: 7,417 Superstar
    Hello @rjtown59 Hearty Welcome to you all to our friendly King Community :) 

    I am very sorry to hear about the issue with the Holiday Event reward!!  There were more complaints about the same issue within last couple of days!!  

    I have already escalated this issue to the Friends Community In-charge,  They will look into it once they come back to work tomorrow.  And thank you for providing your details, because they will come in handy for the team to look into the issue :+1: 

    Talk to you soon!  Have a wonderful weekend!

    ** TO reply back, tap on "Type your Comment" box located below =) 


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • QueenMiaQueenMia Posts: 6,547 Community Manager
    Hey guys,

    Good news! Santa Yeti has found his way home and you should be seeing him next time you open your game! 

    Happy playing 🍒

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    👉 CCJS - Gold bars here 🍭
  • rjtown59rjtown59 Posts: 4 New Bee
    It happened again this morning with week 3 day 1.  I beat the level and did not get a treasure chest afterward.
  • QueenMiaQueenMia Posts: 6,547 Community Manager
    edited December 2019
    rjtown59 said:
    It happened again this morning with week 3 day 1.  I beat the level and did not get a treasure chest afterward.
    Hey @rjtown59 - You need to make sure that you release the reward in the level to get the reward - Have you done that?

    "Please note that in order to collect all the pieces for a costume, you must collect the in-game Candy Surprises that appear on various blockers on the level as well"

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    👉 CCJS - Gold bars here 🍭
  • tamaraleatamaralea Posts: 2 New Bee
    edited December 2019
    I have had the same problem! I have been releasing the boxes during the game and not receiving my surprise. 
    Please let me know what the solution is. 

    Very disappointing to wait and win the round with no surprise. 

    Many thanks 
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