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No more gift at thé end of a world

CyrilleamanCyrilleaman Posts: 8 Level 2
Hi, since a good time, i don't receive thé gift when i finish a map. Is it normal ? Thank you for you answer 

Answers

  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello @Cyrilleaman, Hearty Welcome to our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  To answer part of your question, NO!  It is not normal to "not receive the End Map Reward"!!  You said, since a good time, do you remember when did it start?  

    Couple of months ago or so, there was a glitch/bug in the game that has caused this issue!  But, it was all taken care by the King Studio and was fixed a while ago :+1: 

    Can you please post below details --->
    1) When did the problem start in your game?
    2) What version do you have right now?  
    3) Your game user ID number --  this link will help you to look for it Find My ID

    Please tap on "Type your Comment" box located below to reply back.  

    Talk to you soon!  Have a great rest of the weekend!


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  • CyrilleamanCyrilleaman Posts: 8 Level 2
    Hi, 
    My ID player is 1005586643.
    I don't remember when the problem begin, but i think it's more 2 months...
    And the version number is 1.27.6
    Thank you for your answer.
  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello @Cyrilleaman, Hope you are having a nice Saturday :) 

    First of all, wish you a Very Happy, Healthy and Prosperous New Year 🤗

    I apologize for my delayed reply... it has been a very busy week during the Holidays and New Year's!  

    I am sorry to know that you have not been receiving the "End Map" reward from past few months!!  Do you remember how many episodes you might have finished?  I will request our Friends game Community In-charge to help you out with this.  But, they would want to know how many you have missed (if not to be exact, probable count also will do)! 

    All of the team are off for the weekend, and will be coming back on Tuesday.  I will get back to you with an update on either late Tuesday or Wednesday :+1: 

    Hope this made sense!  Talk to you soon! 

    Have a great weekend and a wonderful New Year =)   


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • CyrilleamanCyrilleaman Posts: 8 Level 2
    hello,
    I think i don't have at least 8 or 9 "end map" reward...
    thank you for your anser
    Cyrille
  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello Cyrille @Cyrilleaman

    Thank you!  I will get back to you with an update on late Tuesday or Wednesday :+1: 

    Until then, please be patient with me!  

    Talk to you soon!  Have a great rest of the weekend =)


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • Yuli_Yuli_ Posts: 12 Level 2
    Hello,

    I think we should have a gift every 2 times that way its not super easy im mean c'mon guys be challenging.

    Thank you!
  • CyrilleamanCyrilleaman Posts: 8 Level 2
    Hello,
    I'm sorry, but I don't have an update yet, about my problem. Is that normal?
    Cyrille
  • CyrilleamanCyrilleaman Posts: 8 Level 2
    Hi,
    I just passed another end map this morning, and still don't have the gift....
    Where is the update?
  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello @Cyrilleaman, I am very sorry for not getting back to you!  

    I did not get a chance to inform the Community Manager last week as I got a bit busy with my personal life!  I sincerely apologize for that 🙏🏻

    I will send a note to the Community Manager this evening and wait for their response till tomorrow!  They are off for the weekend =)  

    Talk to you tomorrow!  Have a great rest of the weekend =) 


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello again @Cyrilleaman :) 

    Our Friends' Team has sent something very sweet in your way 🤗  You should be able to see it (also may be a pop-up note) when you open the game next time! 

    If you are already playing the game when they have sent the goodies, you might not be able to see them!  So, you will have to close the App --> Clear Cache --> Restart the device after shutting it down for couple of minutes --> Get back into the game -->  This will bring up the Gift!  

    Hope you will enjoy your gift along with the game =)  Have a wonderful day and great rest of the week!  


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • CyrilleamanCyrilleaman Posts: 8 Level 2
    hello,
    thanks a lot for the goodies... I hope I receive the gift at the end of the map.. Thanks agzin
  • CyrilleamanCyrilleaman Posts: 8 Level 2
    helle,
    and sorry to disturb you again....
    I just passed a end map yesterday, and stil don't have the gift...
    What can I do?
    Thank you for your answer
    Cyrille
  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello again Cyrille @Cyrilleaman🤗

    Please never think that you are disturbing us!  We are only here to help you and all other players =)

    Let me inform about this to our Friends Community In-charge and get back to you :+1: 


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

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