Hi @aross3833 Welcome to our community 🤗 Sorry it happened to you, I would suggest you to fill write to support team by filing up this form : https://soporto.king.com/contact on the subject make sure you click ‘problem with purchase’ and on sub subject click on ‘ item not received ‘ also briefly describe the issue. You will get a notification through email, might need some follow up after 2-3 business day. Happy Sunday and happy crushing ‘