Jelly Queen disappeared after update - FIXED: Update to 1.29.4

mrsfosterr2

I just finished the 10th level and had 4 out of 45 stars to unlock the Jelly Queen when my game updated and now the event and all my progress is gone!!! I had to wait a week after the event was launched for it to actually show up for me, so needless to say I'm pretty devastated right now. Can anyone help please???

QueenMia

Hi everyone,

And thanks for letting us know! We have informed the Game Studio and gave the info you have provided us with. In order to help them in the investigation, please let us know:

. What game version you're playing with
. What's your device
. And most importantly, what's your Game ID

Thank you all very much for your help and patience. I will keep you posted as soon as I can 🍒

QueenMia

Hello everyone,

I have some good news for you!

Our Studio have just rolled out the fix on bot Android and Apple - Version 1.29.4. Updating to this version will restore your progress unless you have:

1. Cleared your cache
2. Deleted/reinstalled your game

This is because progress is stored locally and will be deleted in each of those circumstances. We know this is not a great experience but that it is how it's built and there's not much we can do about it. However, despite your progress being lost, you should still be able to re-play the event for a chance to unlock our highness. If you don't manage to complete the event by the end of it (on the 5th of Feb), please let me know and we'll see what we can do for you 😉

Thanks for your patience and understanding and let us know how it goes! You can give us your feedback here and share your success here for a chance to win 30 Gold bars! 

Happy playing 🍒 

QueenMia

Hi everyone! 

For those of you who do not see the Star Chaser event and get 400/500 stickers - We suspect that this is because you do not have the right version. Please make sure you have Version 1.29.4 installed. 

If you do not have that version and cannot see any update available in Google Play or Apple Store > Refresh the update page. If that still does not appear, please comment below with your game ID and we will look into it. 

Thank you all and happy playing 🍒

farleytechnologies

Wondering why the event left my screen and never has been back. 

Maria_Hall_Robie

It left me too!

PummyRaj

Hello @farleytechnologies, and @Maria_Hall_Robie, Hearty Welcome to our friendly King Community  

I am very sorry to hear about the issue in your game!! 

Can you please tell me what happened and how did she disappear?  Did you guys reinstall the game App?

How many levels have you played in the event?  When did she ran away? 

** Please tap on "Type your Comment" box located below to reply back. 

Talk to you soon!  Have a great rest of the day/evening!    

farleytechnologies

I had played at least seven levels. It disappeared about a week ago. 

PummyRaj

Hello again @farleytechnologies, Thank you for replying back

I am sorry to hear about the issue!  Our Friends game In-charge has escalated this issue to the Studio and they are looking into it and working on a fix   

Can you please go to this main thread "Jelly Queen Disappeared" and post your device details and your game user ID number?  This link will help to look for your ID --->  "Find my ID Number"  

You will have click on the Green Fonts to go to those above threads.  Please let me know if you need any further assistance! 

Hope you will be able to get the event soon again into your games!  Have a great rest of the day/evening! 

farleytechnologies

My ID is 1538346808
I am playing on an IPhone 10

unisus21

Jelly queen disappeared this morning. I had finished all the levels. And had 43 out of 45 stars to get her!!! I woke up this morning and she's gone. Clearing cache and data did not work. Please help

My ID is
1496843392

simeon1221

Go to your app and delete the storage when you log back on your game sign in to your account and you will be back at the beginning of the jelly world on one but she will still be in the list and will have all the points you gained you may loose like 5 or ten but you can still play in her kingdom again and get what you need

PummyRaj

Hello @mrsfosterr2, Hearty Welcome to our friendly King Community  

I am very sorry to hear the Jelly Queen ran away again from your game      Did you try to reboot your device and see if she wants to come back? 

If you have not tried it yet, here is how you do it....
Force close the App ---> Disconnect from WiFi ---> Clear Cache/cookies ---> Restart the device after shutting it down for 2-3 minutes ---> Connect to the Internet ---> Log back into the game and see if she graces herself for you again!  

Please post back and let us know how it went or if you need further assistance.  If you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything works out and you will be able to collect the stars and conquer the Jelly Queen

bearwithme

Hello @mrsfosterr2 and welcome to our friendly King Community.  I definitely understand your frustration.  Some of those levels were pretty challenging.  Have you tried clearing your cache and shutting down your platform for at least 10-15 seconds?  If you still don't have the event back - please post in the comment below what device you are playing on - make/model and software version as well as your player ID#  "Find Game ID Number".  I will pass this info on to the CM and see if there is anything she can do.

mrsfosterr2

Yes. I have cleared my cache, force closed the app, and restarted my phone, but still nothing. The Jelly Queen is still in the bottom left corner when I first start my game, but all my progress is gone. I am playing on a Samsung Galaxy S8+, my player ID is 9973145776, and the latest version of the game to update is 1.29.3. I really hope I don't have to start from the beginning again. Thanks for your help!!

bearwithme

@mrsfosterr2 - thank you for the additional information.  I  have passed it on to the game Community Manager.  She may have left for the day (she is located in Europe), but I should hopefully hear something back tomorrow.

mrsfosterr2

Thank you so much!! I do appreciate all your help!!

lovelychef

My jelly queen disappeared how do I get her back? I  cleared cache, force closed, restarted phone, disconnected Wi-Fi. My game of is 1082967994. I only needed one star to get the queen and didn't realize she had disapered untill I had beaten a level and it didn't show up.

PummyRaj

Hello @lovelychef, Hearty Welcome to our friendly King Community  

I am very sorry to hear about the issue in your game!  I will escalate this to our Friends Community In-charge and will get back to you with any update I will receive. 

Just wondering... once you rebooted your system, did you try to play the game?  If not, please try to play few levels and go back to map screen and the event might pop-up again!  It does work with other games & events, so, hopefully, it works here too!! 

** IF you need to post back, tap on "Type your Comment" box located below. 

Talk to you soon!  Have a great rest of the day/evening!