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Jelly Queen disappeared after update - FIXED: Update to 1.29.4

I just finished the 10th level and had 4 out of 45 stars to unlock the Jelly Queen when my game updated and now the event and all my progress is gone!!! I had to wait a week after the event was launched for it to actually show up for me, so needless to say I'm pretty devastated right now. Can anyone help please???
Best Answers
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QueenMia Posts: 12,349 Community Manager
Hi everyone,
And thanks for letting us know! We have informed the Game Studio and gave the info you have provided us with. In order to help them in the investigation, please let us know:
. What game version you're playing with
. What's your device
. And most importantly, what's your Game ID
Thank you all very much for your help and patience. I will keep you posted as soon as I can 🍒 -
QueenMia Posts: 12,349 Community Manager
Hello everyone,I have some good news for you!
Our Studio have just rolled out the fix on bot Android and Apple - Version 1.29.4. Updating to this version will restore your progress unless you have:- Cleared your cache
- Deleted/reinstalled your game
This is because progress is stored locally and will be deleted in each of those circumstances. We know this is not a great experience but that it is how it's built and there's not much we can do about it. However, despite your progress being lost, you should still be able to re-play the event for a chance to unlock our highness. If you don't manage to complete the event by the end of it (on the 5th of Feb), please let me know and we'll see what we can do for you 😉
Thanks for your patience and understanding and let us know how it goes! You can give us your feedback here and share your success here for a chance to win 30 Gold bars!
Happy playing 🍒 -
QueenMia Posts: 12,349 Community Manager
Hi everyone!
For those of you who do not see the Star Chaser event and get 400/500 stickers - We suspect that this is because you do not have the right version. Please make sure you have Version 1.29.4 installed.
If you do not have that version and cannot see any update available in Google Play or Apple Store > Refresh the update page. If that still does not appear, please comment below with your game ID and we will look into it.
Thank you all and happy playing 🍒
Answers
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear about the issue in your game!!
Can you please tell me what happened and how did she disappear? Did you guys reinstall the game App?
How many levels have you played in the event? When did she ran away?
** Please tap on "Type your Comment" box located below to reply back.
Talk to you soon! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue! Our Friends game In-charge has escalated this issue to the Studio and they are looking into it and working on a fix
Can you please go to this main thread "Jelly Queen Disappeared" and post your device details and your game user ID number? This link will help to look for your ID ---> "Find my ID Number"
You will have click on the Green Fonts to go to those above threads. Please let me know if you need any further assistance!
Hope you will be able to get the event soon again into your games! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love HahaI am playing on an IPhone 10
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0 · Helpful Woah! Sweet Love HahaMy ID is
1496843392
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1 · Helpful Woah! 1Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear the Jelly Queen ran away again from your game
If you have not tried it yet, here is how you do it....
Force close the App ---> Disconnect from WiFi ---> Clear Cache/cookies ---> Restart the device after shutting it down for 2-3 minutes ---> Connect to the Internet ---> Log back into the game and see if she graces herself for you again!
Please post back and let us know how it went or if you need further assistance. If you tap on "Type your Comment" box located below, you will be able to write back
Hope everything works out and you will be able to collect the stars and conquer the Jelly Queen
- Report
0 · Helpful Woah! Sweet Love Haha"Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕
If you are new to the community please check here for helpful info: Learn more about the King Community
💗You can find the various contests for the different games here
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha"Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕
If you are new to the community please check here for helpful info: Learn more about the King Community
💗You can find the various contests for the different games here
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear about the issue in your game! I will escalate this to our Friends Community In-charge and will get back to you with any update I will receive.
Just wondering... once you rebooted your system, did you try to play the game? If not, please try to play few levels and go back to map screen and the event might pop-up again! It does work with other games & events, so, hopefully, it works here too!!
** IF you need to post back, tap on "Type your Comment" box located below.
Talk to you soon! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha