After I finish the 10 jelly levels it's not giving me credit for my stars

texmanda

I finished all 10 jelly levels told me I needed 45 Stars I got three then the Box disappeared for three days I continue to play it did not give me credit for the rest of the Stars now that it's back

PummyRaj

Hello @texmanda, Hearty Welcome to our friendly King Community  

First of all, I am happy to hear that you have received the event back   But, very sorry to know that the Stars are not being counted!!  

Just wondering... are you asking about the stars you have gained in the last 3 days OR for the levels you have played today?

** Please tap on "Type your Comment" box located below to write back. 

Talk to you soon!  Have a great rest of the day/evening!

KingChewy

Hi @texmanda - welcome to our friendly community. I’m very glad to here the Jelly Queen has re-appeared with today’s update. I don’t believe the star progress can be restored but hopefully you can chase down all 45 before the event ends. How many days are showing left on the countdown?

roee

Hello today I completed the 10th level of the Jelly Queen it gave me a box of surprises but I didn't get the queen as a character.  Why

PummyRaj

Hello @roee, Hearty Welcome to our friendly King Community  

By any chance, did you take a screenshot of that "Gift Box" items you have received?  You can conquer the Jelly Queen ONLY after finishing the "Star Chaser"!!  

roee

Thank you for getting back to me, no I didn't nor did I get anything regarding a starchaser. I completed the 10 levels prizes came up showed the Jelly Queen but it went 400/500 if that makes sense.

PummyRaj

Oh! That's a new one to me @roee! 

Because, I did not have stickers for the Jelly Queen, and also the Gift box contained ONLY boosters and nothing else!!  

Let me get back to you in few minutes!!  

PummyRaj

Can you please show me a screenshot of that 400/500 points @roee?

Thanks!

roee

Sorry I didn't take a screenshot 

winnienc

Same here, I finished still 10 levels, got a gift box but the Jelly Queen only had 400 out of 500 points to add her to my character book

PummyRaj

Hello again @roee, and a Warm Welcome to @winnienc,  

I am very sorry to hear that you guys did not receive a Star Chaser to conquer the Jelly Queen!!!  

Can you both please post back below details::
1) Device you are using to play the game (also are you playing on another device too);
2) What version of the game App do you have right now?
3) When did you last update the game?
4) Your game user ID number.  This link will help you --->  "Find my ID Number"

@winnienc, if you tap on "Type your Comment" box 👇 (just like before) you can reply back.  

Talk to you both soon!  Have a great rest of the day/evening!