why do I keep. getting this everytime I finish a level. Not only is it nt giving me what I won,

jkmckinnon

Not only is it not giving me what I won, it is not advancing me to the nest level

PummyRaj

Hello @jkmckinnon, Hearty Welcome to our friendly King Community  

I am very sorry to hear about the issue in your game  

Can you please tell me what game you are having this issue in ?  And also what browser you are using? 

** Please tap on "Type your Comment" box located below to reply back.  

Talk to you soon!  Have a great rest of the day/evening!

jkmckinnon

candy crush saga and chrome. but it is doing it on every server I try and every tablet, phone, or desktop. I have even cleared my cache and it did not help

PummyRaj

Hello @jkmckinnon I am very sorry for my delayed response!

I think some trouble shooting steps to run on the Browsers would help with the issue!!

Here is the link for you to follow https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer#latest

Once going to that above link, select "Facebook" and follow the steps provided there.

Hope this helps and you will be able to play and enjoy your game again! Have a wonderful day/evening!