I made an accidental purchase sorry..

interject

Hi I love candy crush saga and while i was playing i accidentally made a 119000won purchase. I havent used any of the goldbars (and other items) that were given. I have sent a message through 'contact us'in the bottom of this page. Just wanted to know the refunding process is all good. it's a lot of money :(

My logged in through facebook with the same email as this account

P20200203KR32615303 and this is my order number just incase

thanks and sorry for making the accident

PummyRaj

Hello @interject Hearty Welcome to our friendly King Community :)

I am sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 

** While filling out, enter the TOPIC as "Problems with Purchase" ---> SUB-TOPIC as "Accidental Purchase" ---> Explain briefly about the issue and Submit the form ---> NOTE: Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

** If you need further assistance please post back by typing in the empty dialogue box located below =)

Hoping for the Best! Have a great rest of the day/evening!

Sukanta_Biswas

Hi @interject We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.

We're very sorry for your problem, Since we don't handle purchase issues in the community, So you should contact Player Support for help with this issue. You can contact our Player Support directly, here.

Thank you.