My game is crashing for no reason

xpadafora

Hello everyone. I am sad to report that today my game decides to crash for no reason.

I play the game last night and it was ok. Today, i woke up and get crash everytime.

The game is opening but after the loading screen i cant get through too the levels, it Crashing.

I already try to unistall and stop forcing but nothing work.

Im really sad this is happining, i hope someone can help me 🙁

PummyRaj

Hello dear @xpadafora A Warm Welcome Back to our friendly King Community :)

I am very sorry to hear about the issue with your game!! Can you please tell me what device you are using to play the game?

Also, what version you have right now? Are you seeing any error message? If you are, can you please post a screenshot?

Talk to you soon! Have a great rest of the day/evening!

xpadafora

Hello @PummyRaj glad to say that its fix now. 😀😀 I dont know what happen before but for couple of hours i couldnt play.

But to fix forward problems, i had a P9 lite with the last version (always updating the game). And it doesnt show any message. On loading screen i press Play and the game close alone, not sure why.

But its all fix now. Thank you so much for the attention 🤗 🙂

shannon51

My game has been frozen for days and can't get in or play? Why?

PummyRaj

Hello again dear @xpadafora 🤗

Very glad to know that your game is alright and your device is letting you play the game again 👍️

Just in case, if you experience this kind of issue again, here is a link for trouble-shooting steps that you should always have handy ---> "Trouble Shooters for Android Device"

Also, when we reinstall the game App, we loose our saved up boosters! If we don't have many saved up, that's fine! Otherwise, it will be a loss when we can resolve the issue with simple trouble-shooting!! hence, please keep above link bookmarked, so that you can use it whenever needed! Usually, most of the issues do gets solved by that step alone!!

Hope this made sense! Hope to see you around! Have a wonderful day/evening and a great weekend 🌸

Oh! Would you like to participate in the Valentines day contest? If so, here is the link ---> "Valentines Day Contest"

Also, here is a contest to ---> "Beat our Superstar"

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/587145#Comment_587145

Hello @shannon51 Hearty Welcome to our friendly King Community 🤗

I am sorry to hear about the issue in your game!! Are you playing on Android OR iOS device?

If you are on Android, please do follow the link I wrote in my above comment.

Please post back and let us know! Have a wonderful day/evening 🌷

xpadafora

Thanks so much for the help and the information @PummyRaj 🙂🙂

(Making sure i save that link 😝 )

msbigs

Mine crashed this morning too. It is working now, but I no longer am getting my daily bonuses.