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Lost Gold bars

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tininha1975
tininha1975 Posts: 1,576 Level 4
edited February 2020 in Support

I have a problem,last nigth when I finished CCFS, I had 30 gold bars, today when I went to play I only have 20 gold bars. Someone help me.

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Answers

  • bearwithme
    bearwithme Posts: 15,980 Candy Moderator
    edited February 2020 Answer βœ“
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    Hello @tininha1975 - I'm sorry to hear you somehow lost 10 gold bars. Please contact customer support and let them know what happened. They are the only ones who can help you restore purchases.

    You can contact our Player Support directly,Β here and here is how to find your player ID#: "Find Game ID Number"

  • PummyRaj
    PummyRaj Posts: 32,981 Candy Moderator
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    Hello again @tininha1975 I am glad to see that you are having in the Community πŸ˜€

    A bit more to add what my friend @bearwithme informed above...

    Do you remember that you have closed the game with 30 Gold Bars intact?

    Because to me, missing 10 Gold Bars sounds like you might have accidentally clicked on "Buy Moves" or "Buy Lives"! But, did not realize that you have spent your GB and closed the game!!

    This has happened to me number of times, and hence wondering that might be the same for you too!! If this is the case, unfortunately, the Player Support Team will not be able to give our Gold Bars! But, you can always try!!

    Hope this made sense and clarifies! Have a great rest of the day/evening 🌺

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