Star chaser - Stars disappeared

System

This discussion was created from comments split from: Get your Misty Carnival Wallpaper here 🌈.

DeepshikhaSharan

Hello @QueenMia
Like the Jelly Queen event, this event is also not working properly. I had got 30 stars but now it is showing only 3 stars. Please fix this! ID-9659064394

DeepshikhaSharan

Hello @QueenMia 
Like the Jelly Queen event, this event is also not working properly. I had got 30 stars but now it is showing only 3 stars. Please fix this! ID-9659064394

DeepshikhaSharan

Tagging @QueenMia
Again. I do not know why but I wrote the previous comment earlier too but it was moved. I do not know why

DeepshikhaSharan

Tagging @QueenMia again

DeepshikhaSharan

@QueenMia

I have asked you to fix the star chaser three times. First, on the star chaser stars disappeared discussion, second here and third in the PM.

Please fix it. I request you. This is very bad that I do not have Misty outfit even after completing the star chaser! Please fix this! ID-9659064394

QueenMia

Hi @DeepshikhaSharan,

Sorry about the stars missing. I get that you are excited and want to play the event, however, please note that we do not work 24/7 and that we're on the Central European Time (same for out game Studio). Therefore, you might have to be a little patient to get an answer sometimes but it's never more than a matter of few hours!

Regarding your issue, make sure you have cleared cache and cookies and that you have the latest game version installed. That usually helps make sure that the game run smoothly. How many stars do show in your star counter at the moment? Have more been missing?

Let us know!

As for your comments, they have not been deleted but moved - I've moved them to the Support section as this is where we look for bugs and issues. For future reference, please do not post technical issues elsewhere than in Support.

DeepshikhaSharan

Thanks for the info @QueenMia

I have 3 stars right now and I remember that I had got 30.

No need of sorry

Tagging again @QueenMia