I'm on level 124 on iPad but on phone it's only on 5

kholswade

Im on level 124 on my iPad but when I downloaded friends on my phone it's only on level 5.

Acv

Hi @kholswade welcome to the community. A quick question, have you connected both devices to either a king account or your facebook account. You would need to do this to have your devices sync your game. Hope this helps. If you have more questions ask.

Sukanta_Biswas

Hi @kholswade

We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.🙂

My friend @Acv has already given you some information and I'm adding a bit.

Playing on 2 devices yet your progress doesn't seem to be synchronized? Is one game showing you on a different level than the other? If so, it sounds like an account synchronization issue which is easily fixed. 

If you're one of our players at the very last available level in the game, keep in mind that you might be able to access the highest level on one device, but it might not yet be available on another. This is important to keep in mind if you play on two different platforms, like Android, iOS or a desktop computer. Don't worry though, when the newest levels are available for all platforms, you should find this levels out again.

If you're not at the highest level in the game, it might be that one of your devices isn't synchronizing and writing the new progress to the old one.

Things to check : 

• Do you have a data/internet connection on both devices? Make sure you don't have Airplane Mode on and have a signal, so it can write your progress to your profile. If it can write your progress to your profile, all devices should see this.
• Try the following on the device which shows the incorrect level: 
  • Log out of your Facebook/King account via the Settings menu.
  • Close the game down
  • Turn your device off for 10 seconds and then switch it back on again.
  • Reopen the game and log back into Facebook.

kholswade

I'm on level 124 and yes I have both Facebook and kings account both connected.