Why does a technical error keep popping up when game tries to load?

Kim_Goodson

I am at level 1705 .I attached a photo.

PummyRaj

Hello @Kim_Goodson 🤗

I understand and I too prefer Chrome for some reason 😊

Since the game is working on a different browser, I am thinking the issue could be "Browser Related"!!

Please Follow this link that tells us about "Browser Updates". Once the link opens up, select the link to update to "Google Browser" ---> https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

Please let me know if you find any difficulty.

Talk to you soon!

Ms_krazie5150

PummyRaj

Hello @Kim_Goodson A Warm Welcome Back to our friendly King Community 🤗

I am very sorry to hear about the issue in your game! Can you please give few more details...

1) Are you playing the Candy Soda or the original Candy Crush game?

2) It looks like you are playing on Google Chrome! Have you tried any other browser like Edge and/or Game Room?

3) Have you tried to play on Windows 10, by downloading it through Microsoft store?

Please post back and let me know these details. You can simply type in the comment box given below.

PummyRaj

Hello @Ms_krazie5150 A Warm Welcome to our friendly King Community 🤗

Do you have a question about those special features in your game? OR are you having any issue with your Candy Crush game?

Just by looking at the screenshot, it is not possible to understand if you are having an issue with the game! Try to post as many details as possible please!

Thank you and talk to you soon! 🍫

Kim_Goodson

PummyRag I am having trouble with the soda saga and not the others and yes i tried playing else where but it all does the same.

Kim_Goodson

PummyRag also it has been happening for over 2 months now.

PummyRaj

Hello again @Kim_Goodson

Can you please give me more details about the issue? The game just stays on the loading screen?

Have you tried to play on a different browser? How about on a mobile device? If you have not tried these two, can you please check and see if you will be able to play?

Are you playing any other games on your computer? Are they working properly?

Elsa

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Kim_Goodson

PummyRag i have tried playing on a different browser but not a phone as i do not have a phone to play games on.

PummyRaj

Hello again @Kim_Goodson How are you doing 🤗

Did the game work when you played on a different Browser? How about the Facebook Game Room? Is the game working OR are you still having the issue?

Kim_Goodson

IPummyRaj it worked on the explore but not google....I just prefer google.

PummyRaj

Hello @Kim_Goodson 🤗

I understand and I too prefer Chrome for some reason 😊

Since the game is working on a different browser, I am thinking the issue could be "Browser Related"!!

Please Follow this link that tells us about "Browser Updates". Once the link opens up, select the link to update to "Google Browser" ---> https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

Please let me know if you find any difficulty.

Talk to you soon!