Why did I not got my daily bonus.

evonneo

I did not got the prompt for my 259th day in a row bonus and I don't want to lose this streak. Please sort this out. Thank you.

bearwithme

Hello @evonneo and welcome to our friendly community. I can understand you don't want to lose your streak. I have found that sometimes when I go to play for the first time each day - sometimes my daily bonus doesn't immediately show up but then it does after I play a level.

Also, sometimes the game gets temporarily hung up and a few simple steps can help you out.  

Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

 Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

Finally, shutdown the platform you are playing on for at least 20-30 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

Hopefully this will help ensure your daily bonus reappears.

_Elsa_

Hi @evonneo welcome to the community.  I am going to post some links below to help you learn how to navigate through the community.

We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

Here is a link to help you learn your way around the community. Let's learn more about the King community!

Make sure to check out the Contest Area for a chance to win gold bars!  You can check if your game is running any current contests, as well as the community contests (General).

To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.

Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!