New phone

jenimac

When I logged in to the game on my new phone, it remembered my level, but all the rewards I have purchased or won are gone. I had at least 20 candy bombs, lollipops, etc. They are gone.

kiara_wael

Hi @jenimac . Welcome to our Community 🙎‍♀️

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

Check also this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.