the link i was sent is for purcheses

pinar27

i did not actually purchase the gold bars they were sent in an email i dont know who i need to send the voucher to

kiara_wael

Hi @pinar27 . Welcome to our Community

You can find all info about refunds and broken purchases here.

If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you