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How do I retrieve my game ? Level 996
Best Answer
-
Hello @NancyChurchill643 - I assume you mean that you have somehow lost your progress? If that is true Player Support can help restore it if you have been playing via Facebook or King.com, because that way your current level information can be retrieved from their servers.
If you are playing on a mobile device you can contact Player Support directly from the device (this way support will have all the details needed to help), all you need to do is:
- Open the game app
- Select the cogwheel
- Tap on the? mark
- Tap on "I need help with lost progress"
- Scroll down to the bottom and hit "Contact Us"
If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.
When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.
Answers
-
Hello @NancyChurchill643 - I assume you mean that you have somehow lost your progress? If that is true Player Support can help restore it if you have been playing via Facebook or King.com, because that way your current level information can be retrieved from their servers.
If you are playing on a mobile device you can contact Player Support directly from the device (this way support will have all the details needed to help), all you need to do is:
- Open the game app
- Select the cogwheel
- Tap on the? mark
- Tap on "I need help with lost progress"
- Scroll down to the bottom and hit "Contact Us"
If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.
When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.
