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Hello @lika1964 and welcome to our wonderful King Community. Do you mean the daily reward in Candy Crush Friends? Sometimes I have noticed the prize box doesn't appear immediately but usually after I have played a level once (regardless of whether I pass or not) it will show up.
There are also a few simple steps you can do to help your game run smoothly.
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.
Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.
Finally, shutdown the platform you are playing on for at least 20-30 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.