Problems with recent Olivia event

jencbja

I got Olivia the first time and when the event came up recently I reached level 9 but for the past 3 days I haven't seen the event when I login to play. Is there a problem? I'm playing the game using my Amazon fire tablet

Sukanta_Biswas

Hi @jencbja

We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.

Since time is not the same in all countries, not everyone will find the event at the same time. However, the game app and device operating system need to be kept up to date to receive the event.

You probably got the event after the game app was updated.😊

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/283295/problems-with-recent-olivia-event

Hello @jencbja A Warm Welcome to our friendly King Community 🤗

I am sorry to hear that you have lost the Olivia event!! Have you tried any of the trouble shooting steps like "clearing cache", rebooting your device, etc., and see if that brings back the event?

If you have not done any of them yet, please follow these steps: Force close the App --> Disconnect from WiFi --> Restart your device after shutting it down for few minutes --> Connect to WiFi & Log back into the game ---> Check if that brings up the event.

** Sometimes, the event does not show up after following above steps! So, once rebooting your system and log back in, you can try playing 2 - 3 regular game levels, that too helped some players! Try both these and post back if the event has reappeared or not!

Talk to you soon! Have a Candelicious Day 🍬 🍬

jencbja

I tried all the above solutions and none have brought back the event. I'm losing days that I would need to complete the event.

jencbja

Any other suggestions @PummyRaj that can help me please?

PummyRaj

I am very sorry to hear that any of the above steps did not help to bring back the event @jencbja 😮

Can you please give me these details, so that I can escalate this issue to the Friends game Community In-charge?

1) The Device you are using to play the game?

2) Your game user ID number. This link will help you ---> Find my ID number

Talk to you soon! Have a great rest of the day/evening 🍭 🍭

jencbja

Hi @PummyRaj ,

1) I'm using an Amazon Fire Tablet

2) My User ID is 10025110211

jencbja

Hi @PummyRaj, any updates?

PummyRaj

Hello dear @jencbja 🤗

Thank you very much for your patience 🙏

Because of the weekend, the team could not check into the issue. The Community Manager will give us update tomorrow for sure.