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I purchased the £1.99 pack and as previously it did not give me the full package

Scapell
Scapell Posts: 1

Level 1

I purchased the £1.99 package and as previously it did not give me the full package

Answers

  • PummyRaj
    PummyRaj Posts: 43,004

    Hello @Scapell Hearty Welcome to our friendly King Community 🤗

    I am very sorry to hear that you have not received the complete package you have purchased!! This King Community does not deal with the purchase issues as the query includes your personal details.

    Hence, I would suggest you to contact the King Support team through this link ---> https://soporto.king.com/contact

    ** While filling out, enter the TOPIC as "Problems with Purchase" ---> the SUB-TOPIC as "Purchased Items not Received" ----> Explain briefly about the issue and Submit the form.  NOTE:  Along with above details, make sure to enter the Game Name correctly!

    After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. But, please give them few more days as we do not know whether they are working from home and/or have all the facilities to help us!!


    If you need further assistance or clarification, please post back by typing in the comment box given below.

    Hoping for the Best! Have a great rest of the day/evening! 🍬 🍬

    Please stay safe and warm!

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