🌈 Pot of Gold! Infos on the event HERE
💜 Women's Month! Celebrate with us HERE and HERE
🥳 Party with our Game Mods HERE and HERE
🌴 It's ON! Join our Weekend Challenge HERE

Pushed back four levels

asimmons504asimmons504 Posts: 2 Newbie

I updated the game and I got pushed back four levels (hard levels) and lost my unlimited time. What can I do?

Best Answer

  • bearwithmebearwithme Posts: 10,870 Candy Moderator
    Accepted Answer

    Hello @asimmons504 and welcome to our friendly King Community. So you lost your progress in Candy Crush Friends (4 levels)? Player Support can help restore your game progress if you have been playing via FB or King.com, because then your progress information will be on their servers.

    You can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:

    - Open the game app

    - Select the cogwheel

    - Tap on the? mark

    - Tap on "I need help with lost progress"

    - Scroll down to the bottom and hit "Contact Us"

    If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.

    When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.

    Accepted Answer

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


Answers

  • Hey! Would you like to give us your opinion?

  • stan1981stan1981 Posts: 3,417 Legend

    Yes. Unlimited life ended ... it only for a week from 1st Apr ...

    Regards, 
    Stan
  • bearwithmebearwithme Posts: 10,870 Candy Moderator
    Accepted Answer

    Hello @asimmons504 and welcome to our friendly King Community. So you lost your progress in Candy Crush Friends (4 levels)? Player Support can help restore your game progress if you have been playing via FB or King.com, because then your progress information will be on their servers.

    You can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:

    - Open the game app

    - Select the cogwheel

    - Tap on the? mark

    - Tap on "I need help with lost progress"

    - Scroll down to the bottom and hit "Contact Us"

    If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.

    When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.

    Accepted Answer

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here


Sign In or Register to comment.