Why am I starting all over again?

rboatman62

To support

Lotus_Flower

Hello @rboatman62

You didn't provide many details, but I think you probably need to sync your account.

Follow the directions in the link below.

https://community.king.com/en/candy-crush-saga/discussion/246143/can-i-sync-my-progress-between-facebook-and-king-com

Let me know if this helps.

stan1981

give more details? Pls...

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/287923/why-am-i-starting-all-over-again

If you saved the game on Facebook or the Kingdom, See HERE how to get the levels back.

If you did not save the game through an account, You must first create a new Facebook account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon!