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Lost all my characters on candy crush friends
Hoping someone can help me, i recently joined facebook and saved my progress on facebook but have noticed i have lost most of my scrapbook characters that i have collected. I am up to level 1192 and now can not go any further because i dont have those characters to play that level. How do i get them back?
Best Answers
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Sukanta_Biswas
Posts: 19,763 Candy Moderator
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
If you play on mobile, then please email Player Support directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Candy Friends - Contact us and send them an email.
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PummyRaj
Posts: 13,134 Farm Moderator
Hello again @Debs27 Good Morning 🤗
All set! Our Friends game Community Manager has solved the issue for you 👍️
You now have all the characters you have collected till now back in your game!
Enjoy your game again and have a great rest of the day and wonderful week!
Please take it easy & stay safe!
Answers
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
If you play on mobile, then please email Player Support directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Candy Friends - Contact us and send them an email.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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5 · Helpful Woah! Sweet Love HahaHello @Debs27 Hearty Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!!
What device are you using to play the game?
Is it ONLY the characters that are missing from your game? Is your level progress fine?
Can you please show me a screenshot of your Scrapbook?
Please reply by typing in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Talk to you soon! Have a great rest of the day!
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1 · 1Helpful Woah! Sweet Love HahaI play on my sumsung phone and tablet, and yes only the characters, I've got all my levels
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1 · Helpful Woah! Sweet Love 1HahaHello again @Debs27 🤗
I just read your other post from this morning. In that, you wrote that you have deleted and reinstalled your game!!
Did you reinstall your game because your characters were lost OR they are gone after reinstalling? Can you please clarify?
I am sorry for lots of questions! But, the more questions I ask and take more information from you, the better assistance I can give you 🙂
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1 · 1Helpful Woah! Sweet Love HahaI reinstalled because the characters are lost, they are still lost
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2 · Helpful Woah! 1Sweet Love 1HahaAh! Got it dear @Debs27
OK! I think our Friends game Community Manager might be able to help you! Let me ask them and get back to you.
Can you please give me your game ID number? This link will help you ---> Find my ID number
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1 · 1Helpful Woah! Sweet Love Haha11510451448
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2 · Helpful Woah! 1Sweet Love 1HahaHello again @Debs27 Good Morning 🤗
All set! Our Friends game Community Manager has solved the issue for you 👍️
You now have all the characters you have collected till now back in your game!
Enjoy your game again and have a great rest of the day and wonderful week!
Please take it easy & stay safe!
- Report
3 · 3Helpful Woah! Sweet Love HahaThank you so much 😁
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2 · Helpful Woah! 1Sweet Love 1HahaI seem to be having the same issue after moving to a new tablet. I'm still able to access level 1112 that I was up to , but now I no longer have the characters to play that level . My player ID is 11061272194 . Hopefully I can get the characters back in my scrapbook and keep playing.
Thanks for any help
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1 · Helpful Woah! 1Sweet Love HahaHello 👋 welcome to the community
Can you clean cache
Log out
Restart your device
Login
I hope this helps 🙂
💞 Signature created by @MightyWolf 🐺
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0 · Helpful Woah! Sweet Love HahaHello, i got same issue too. After moving to the New phone, lots of characters cannot loading like this.
Its misty, red rabbit and nut. Can u help me then? My user id 10938717188.
Thanks, my mom really love this game
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0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
You can click here to read and follow these steps that I hope you can understand to read it and this helps :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of King's Games & Community Hub! (COTR ➡️ 25th March 2021) Help to vote amazing idea's lists here! 🌟👑
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0 · Helpful Woah! Sweet Love HahaI am also facing the issue of missing characters after I reinstalled Candy Crush Friends. My game ID is 1590168787. Please fix this issue for me. Just wanted let you know that I have an excellent Internet connection. Thanks.
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0 · Helpful Woah! Sweet Love HahaDear @PummyRaj
Can you do the same for these players who have lost their costumes? please. (I know it is the CM who does it, but you pass it)
Thank you
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0 · Helpful Woah! Sweet Love Haha