Lost all my characters on candy crush friends

Debs27

Hoping someone can help me, i recently joined facebook and saved my progress on facebook but have noticed i have lost most of my scrapbook characters that i have collected. I am up to level 1192 and now can not go any further because i dont have those characters to play that level. How do i get them back?

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/291247/lost-all-my-characters-on-candy-crush-friends

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

If you play on mobile, then please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Candy Friends - Contact us and send them an email.

PummyRaj

Hello again @Debs27 Good Morning 🤗

All set! Our Friends game Community Manager has solved the issue for you 👍️

You now have all the characters you have collected till now back in your game!

Enjoy your game again and have a great rest of the day and wonderful week!

Please take it easy & stay safe!

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/291247/lost-all-my-characters-on-candy-crush-friends

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

If you play on mobile, then please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Candy Friends - Contact us and send them an email.

PummyRaj

Hello @Debs27 Hearty Welcome to our friendly King Community 🤗

I am sorry to hear about the issue in your game!!

What device are you using to play the game?

Is it ONLY the characters that are missing from your game? Is your level progress fine?

Can you please show me a screenshot of your Scrapbook?

Please reply by typing in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.

Talk to you soon! Have a great rest of the day!

Debs27

I play on my sumsung phone and tablet, and yes only the characters, I've got all my levels

PummyRaj

Hello again @Debs27 🤗

I just read your other post from this morning. In that, you wrote that you have deleted and reinstalled your game!!

Did you reinstall your game because your characters were lost OR they are gone after reinstalling? Can you please clarify?

I am sorry for lots of questions! But, the more questions I ask and take more information from you, the better assistance I can give you 🙂

Debs27

I reinstalled because the characters are lost, they are still lost

PummyRaj

Ah! Got it dear @Debs27

OK! I think our Friends game Community Manager might be able to help you! Let me ask them and get back to you.

Can you please give me your game ID number? This link will help you ---> Find my ID number

Debs27

11510451448

PummyRaj

Hello again @Debs27 Good Morning 🤗

All set! Our Friends game Community Manager has solved the issue for you 👍️

You now have all the characters you have collected till now back in your game!

Enjoy your game again and have a great rest of the day and wonderful week!

Please take it easy & stay safe!

Debs27

Thank you so much 😁

dac7

I seem to be having the same issue after moving to a new tablet. I'm still able to access level 1112 that I was up to , but now I no longer have the characters to play that level . My player ID is 11061272194 . Hopefully I can get the characters back in my scrapbook and keep playing.

Thanks for any help