problems with the new update

tininha1975

Since I updated my game, to version: 1.36.5, I'm having problems with my game, every time I open the game it appears at level 1560, and I'm already reaching level 2500.

Then every time I have to configure the game in order to get back to the right level. Can anyone help me solve this problem?

stan1981

Wait for another new update to see whether will it solve ... but after configure, it seem ok for u? Is it ?

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/294163/problems-with-the-new-update

Hi @tininha1975 . Welcome to our Community

Sorry for inconvenience . have investigation for this issue👇️

https://community.king.com/en/candy-crush-friends-saga/discussion/292851/bug-sent-back-to-level-1560-and-stuck-at-it-reported

Thank you

AbhinavSargar

Well @tininha1975 Wait. I'll tell you when the Problem Gets Solved. Many Players with me are facing Problems and Since Every King Employees are working from home due to Corona Virus, there's no way to fix the problem as fast as possible. Thus, we have to wait until the Problem Gets Fixed.

AbhinavSargar

Problem Got fixed @tininha1975

More info here-

https://community.king.com/en/candy-crush-friends-saga/discussion/294988/latest-version-of-candy-crush-friends-saga-1-37-4#latest

tininha1975

thank you, now i will update my game.

PummyRaj

Hello @tininha1975 Hope you are dong fine 🤗

Are you using an Android OR an Apple device?

Because, the update was released to Android players ONLY for now. And, it will take a bit more for iOS devices. Please check our Friends Community Manager update at this official thread ---> BUG sent me to level # 1560

If you are using Apple device, please be patient for a little bit more and the update will be here soon.

Thank you very much for understanding! Have a wonderful rest of the day!