I paid for a 9.99 bundle and did not receive it in the game

kris70

Order number: GPA.3360-9599-0127-61417

Order date: May 7, 2020 1:19:25 PM CDT

ItemPriceSmall Bundle (Candy Crush Friends Saga)$9.99Tax: $0.55Total: $10.54

kris70

I did not get my bundle in the ap. I did get a receipt that I purchased it.

mysticalmysty

Hi @kris70 Sorry to hear you having issue with your purchase. You might want to follow all the instructions from this link : https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1 . I hope it help you solve the problems and welcome to our community 🤗

AbhinavSargar

Contact Us.

PummyRaj

Hello @kris70 Hearty Welcome to our friendly King Community 🤗

A little bit to add to what my friend @mysticalmysty has informed above...

Sometimes, the server issues on King side OR Internet issues at our end can cause the delays in receiving the Purchased items!

So, try to reboot your system first, and give it 10 - 15 minutes. Many players have told me that it always worked for them! If you still do not see the items in your game, please do follow steps given by Misty in their above post.

If you need further assistance or clarification, please post back and let us know.

Hope everything works out fine! Have a wonderful rest of the day!