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Game progress.

MommaNay55MommaNay55 Posts: 15 Level 2

Completed level 5 in Heavenly Chocolate. Touched the next button, screen turned off, kicked me out of the game..when I opened game back up I lost my progress.

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Answers

  • AbhinavSargarAbhinavSargar Posts: 3,602 Legend

    Can You Show Us it's Screenshot ?

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  • Hey! Would you like to give us your opinion?

  • MommaNay55MommaNay55 Posts: 15 Level 2

    When it kicked me out it was like I never had been in the game. I had played this level all day yesterday then to finally win and it shut off just as I was clicking next is really aggravating.

  • AbhinavSargarAbhinavSargar Posts: 3,602 Legend

    Please Share Screenshot.

    Also Have You Saved Your Progress ?

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    Enjoy !

  • MommaNay55MommaNay55 Posts: 15 Level 2

    So I am going to have to screen shot my game every time to win. I have spent a lot of money playing this game. I see how it is now. I expect to get level 5 completed without having to play it all day again. Please fix this! I have never complained about anything.

  • AbhinavSargarAbhinavSargar Posts: 3,602 Legend

    Please Share it's Screenshot and Tell Us have you saved your Progress ?!

    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

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    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • MommaNay55MommaNay55 Posts: 15 Level 2

    I dont have a screenshot! I did not know I had to screenshot everytime I win! Stop asking me if I have a screen shot. The game is set to save my progress. When it kicked me out of the game SUDDENLY it did not save my progress.

  • MommaNay55MommaNay55 Posts: 15 Level 2

    I am on level 953 in the regular game. I know how to save my progress. There was a glitch in the game. I have never complained before. Just fix it!

  • AbhinavSargarAbhinavSargar Posts: 3,602 Legend

    Ok I Got It @MommaNay55

    Moreover, Game Never Saves Your Progress Until-

    ¶ You Login into King Account on your Game.

    ¶ You Login into Facebook Account on your Game.

    ¶ Your Game Progress Gets Saved when You Are Online after doing Above Steps

    Check Your Internet Connection Speed. It must be 5mbps.

    Check Your Internal Storage. It must be at least 2GB free.

    Make Sure You Have The Latest Version.

    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • MommaNay55MommaNay55 Posts: 15 Level 2

    I am logged in to everything. Do you not understand English. The game just suddenly closed after I won level 5 I Chocolate heaven. When I opened it back up it did not save my progress! Fix it give me level 5 back. I am not playing it all over again!

  • AbhinavSargarAbhinavSargar Posts: 3,602 Legend

    Ok @MommaNay55 I hope you are having Latest Version of Candy Crush Friends Saga 1.37.4 installed. Tagging @Sukanta_Biswas @PummyRaj @QueenMia for your assistance further.

    Sorry @MommaNay55 If I made you angry in some way.

    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • MommaNay55MommaNay55 Posts: 15 Level 2

    Yes I have the latest version.

  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator

    The main cause of the problem is app crashing. I'm asking you to check the troubleshooting below for your device.

    However, Did you miss the event or lost your game progress?


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • AbhinavSargarAbhinavSargar Posts: 3,602 Legend

    Thanks for Helping @Sukanta_Biswas

    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • MommaNay55MommaNay55 Posts: 15 Level 2

    Are you going to fix my game or not?

  • MommaNay55MommaNay55 Posts: 15 Level 2

    I have an android. The app has never crashed before. This has never happened before. That's why I am so upset.

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