Why don't download characters in Candy Crush Friends

fsanchez61001

I've a problem since I reinstall Candy Crush Friends and I recovered my progress, but the characters keep downloading. Why don't download?

Other problem, I was for Chocolate Mountain, but now all environments are Lollipop Meadow and always are the same map. Why don't change the map?

PummyRaj

Hello @fsanchez61001 Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue in your game!

But, you do not have to worry about it at all and, sometimes it happens (and happened) --> because of the weak internet connection issues or server being down or the main cause that many players are having now-a-days -- "heavy internet traffic".

Please give it some time (may be 2-3 days) and make sure that there is strong internet connection.

Also, please do not worry about the Maps too. That too should become better once the whole game downloads properly.

You just make sure that there is enough free space on your device memory for the games to perform better ---- minimum 2+ GB is required. And the game is up to date with the latest version.

Same thing happened to another player couple of months ago and I am suggesting all this as per that experience 🙂

Please let me know if you have further questions or concerns. You can simply post back by typing in the comment box given below.

Hope all your friend characters will appear soon and you will have lot of fun again in your game 🍭 🍭

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1373005#Comment_1373005

It only affects the summer Tiffi, and not only on the mobile device, but also on the PC, in the Windows 10 app. All other costumes work.

Miss_Dani

👋 廾ⅰ @sidarte, welcome to the Community!

I'm sorry to hear that the Bubblegum Troll is, as usual, being a bit mischievous. 😁 Let's see if we can help you get him on the right track.

• What device are you are using? We've had some reports of this happening in specific devices.
• Is Bubblegum Troll Angel the one character having the issue? ◽️ Are all other characters working fine?

• Sometime it's possible that some of your characters won't load as expected (a "downloading" message may appear on screen). You may think that the download is not taking place because the progress bar is not moving but the download is happening in the background. If your internet connection is not that fast, it can take a little while to download characters & costumes. Please be patient, your characters will most likely be right there in a moment.

• If possible, try to avoid uninstalling the game. Instead, you should force close the app & open it again to avoid interrupting your download.

If the issue persists, please tag us here to let us know & we'll do our best to help you. 🍭

PummyRaj

Hello @fsanchez61001 Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue in your game!

But, you do not have to worry about it at all and, sometimes it happens (and happened) --> because of the weak internet connection issues or server being down or the main cause that many players are having now-a-days -- "heavy internet traffic".

Please give it some time (may be 2-3 days) and make sure that there is strong internet connection.

Also, please do not worry about the Maps too. That too should become better once the whole game downloads properly.

You just make sure that there is enough free space on your device memory for the games to perform better ---- minimum 2+ GB is required. And the game is up to date with the latest version.

Same thing happened to another player couple of months ago and I am suggesting all this as per that experience 🙂

Please let me know if you have further questions or concerns. You can simply post back by typing in the comment box given below.

Hope all your friend characters will appear soon and you will have lot of fun again in your game 🍭 🍭

fsanchez61001

Thank you very much, ok I'll wait, maybe must be that, sometimes my internet is very slow. I could download one Tiffy's outfit, but Nutcracker can't download, I'll wait for download. Thanks for your answer.

nidhiduggal

I have reinstalled the game and have same issue of character downloading. It's been more than a week and my internet is also very stable.

senthu7777

I’m haveing trouble with characters downloading since I reinstalled the game for past 3 weeks Im experiencing the problem and I have stable and strong WiFi connection characters are showing downloading only still it’s not download even after a 3 weeks because of this on not able to finish the levels in sticking one level for past 3 days and not able to finish the quest

pinga

Hello i wanna know if anybody can help me with this problem. I change my mobile phone recently and now i have a better and more cappacity on it.when i install the game i cant load my last summer tiffy character it is always loading.i try to stop the app,desinstall and candy team sent me the character 2 times but the problem still happens.somebody can help me or has the same problem? Thank so much!

Freddy_Falkner

@pinga , All you can do is make sure you keep your device and game up to date and also try restarting your device to see if this helps. This can happen but normally for me restarting the app solves the issue.

Also try why you are in the game disconnecting your wifi for 30 seconds and then reconnect

If above does not help you may need to contact customer support from your game to see if they can look in to your issue

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/325738/character-always-loading

Yes, I had this problem yesterday, and others too. If Freddy's tips didn't help, there will be a problem connecting to the King database.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/325738/character-always-loading

Hello @pinga 🤗 A Warm Welcome Back to our Wonderful King Community!

Looks like you are having issue with the "Summer Tiffi" Character, from a while now 🤔

You said you have changed your phone recently, right? Were you having issue with the Tiffi Character only after you changed your phone OR was it the same before also?

Also, is it only the "Tiffi" - you have this issue? Are all other characters loading fine?

Can you please let me know about these, so that we can talk further?

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1373005#Comment_1373005

It only affects the summer Tiffi, and not only on the mobile device, but also on the PC, in the Windows 10 app. All other costumes work.

pinga

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1373005#Comment_1373005

Yes,i have this problem since i change my mobile.all the characters are ok,its true when i completed the yeti spa character it was the same problem but after a few moments it was ok.i see know more People have thus problem with summer tiffy...🤔

pinga

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1373018#Comment_1373018

Yes,its true!! 👆🤔

pinga

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1372892#Comment_1372892

Oh yes i tried all of this.stop the app,wi fi,wait,begin since the 1rst time on fb,...all.but nothing changes.in my ola phone this character was ok,and on my tablet too.but now is impossible to load it.my phone is Samsung a51 5g, one of the last tecnologhy. I dont know what happens.thank you friends!!

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1373039#Comment_1373039

Thank you for replying back @pinga 👍️

Before coming back, I made sure with my game. Summer Tiffi is loading without any issue both on iPad and on Windows 10.

Did you have this issue on your old phone too?

Is this new phone an Android OR an Apple device?

If I need to report this issue to our Friends Saga Community In-charge, I might be needing more details. So, please don't mind if I ask more questions 😶

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1373048#Comment_1373048

I have a Samsung A71, it is not your device, it is a coincidence that it occurred when you switched devices. In my opinion, the problem lies in the King Server. Only one costume is flawed.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1373018#Comment_1373018

Hello dear Werner 🤗

I checked my game and like I said above, Summer Tiffi is loading without any issue both iPad and Windows 10!

Both you and @pinga are on Android Devices!

May be this issue is affecting ONLY Android devices!!!

Let me keep an eye and escalate this issue to the Community In-charge on Monday.

Can you please give your game user ID numbers? I am not sure if they need it or not, but, let's keep them handy.