Internet connection

CathyWilk

I have been trying to purchase gold bars and it keeps swirling and telling me I am not connected to the internet

[Deleted User]

https://community.king.com/en/candy-crush-friends-saga/discussion/301829/internet-connection

@CathyWilk Heya! Welcome to the candy crush community! @kiara_wael @Lim @Freddy_Falkner Can you help with this?

PummyRaj

Hello @CathyWilk Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear that you are not able to purchase your required items in your game!

Are you having this issue in Candy Friends game OR the original Candy Crush OR some other game? Can you please clarify that?

Also, do you have any others games installed on your device? If so, are they working properly? Did you check them?

Please post back your reply by typing in the comment box given below.

Talk to you soon! Have a great rest of the day!

Diamond_Lim

Thanks for your tagging me! @Trish24 😊

Hello, @CathyWilk 👋

Welcome to Sweet King Community! 👑

How about you update the latest version of this game and/or switch on strong Internet Connection and/or restart your device? 🤔

If you have followed these steps but it's still not worked, don't worry! How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug? (I hope it's solved! 🤔) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps you haven't this happens and can buy purchase items on this game! 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset or gone.

Have a nice and safety day! 😊

[Deleted User]

I hope you got the answer you wanted from the previous answers.

lemuskristine71

https://community.king.com/en/candy-crush-friends-saga/discussion/301829/internet-connection

Me too

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/830696#Comment_830696

PummyRaj

Hello @CathyWilk

Is your game working now and are able to make the purchases? Can you please give the update and/or let us know if you need further assistance?

You can post your reply by typing in the comment box given below.

Hope to talk to you soon! Have a great day and a wonderful weekend ahead 🍭 🍭

PummyRaj

Hello @lemuskristine71 Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue in your game!

Are you having this issue in Candy Friends OR in some other game?

Also, do you have just this game installed in your device OR do you have any other games too? If you have other games, how are they working?