Can’t log into game

Taniluv15

I have my progress saved. But there is a connection error whenever I try to log in. I can’t see my boosters. Can you fix this? Thanks.

AbhinavSargar

Hi @Taniluv15 Welcome to the King Community,

Check this-

¶ Update to Latest Version.

¶ Internal Storage Space should be At Least 2 GB Free

¶ Internet Connection Speed should be At Least 5mbps

¶ If You Deleted Your Game, Your Boosters are gone. That's why, don't delete the game.

¶ Enter Correct Information About your account to login.

¶ Post a Screenshot Of Error Message.

bearwithme

Hello @Taniluv15 and welcome to our friendly community. If the steps suggested above don't work, it could be a temporary connection error with the studio servers, so you might want to wait a few hours and then try again. Sometimes the actual wording of the error you receive can help pinpoint what the problem may be (which s why the request for a screenshot of the error message).

However, the games can be fairly sensitive to a strong and steady internet connection (you usually can tell if it isn't connected because you won't see your avatar), and if you have a temporary loss of signal or a drop in signal strength, then the game won't connect to the internet.

Please let us know if you still can't connect and we will see what else can be done to help you out.

Thank you.

dksdmswh

Try reloading the app, and if that doesnt work, your phone

bearwithme

@Taniluv15 - I just want to make sure you realize that if you reload the app, if playing on a mobile device, you will lose any saved boosters since those are stored locally on your device so once you de-install the app, that information is lost. So we only recommend reloading the app as a last resort (but sometimes unfortunately that is the only solution to a problem).

kavidina

https://community.king.com/en/candy-crush-friends-saga/discussion/304006/can-t-log-into-game

Hii welcome to d king community

try clearing your cache and cookies and see if that fixes the problem.. also make sure you have installed the latest version of your games, also you will lose boosters you had so hopefully you weren't stockpiling them.

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/304006/can-t-log-into-game

Hi dear welcome to our community

Sorry for the inconvenience.

Please Clean Cache Files Of Your Device

and Reboot Your Device.

It will be fixed