Hi, I play the game often and when I ses my familly member, they for the BTC, but I never see them at all, in fact, I just knew the game have some event (the only one I get is for Halloween 2018), do you think it's normal I never see them ? Thanks.
Hi @MmmmmRITCHER Welcome to the Community,
Yes it's totally normal. I too don't recieve any Event. It's done by Game Team in order get feedback on various events by sending some Players Official Event, some other Player other Event and Some Players no Event at all.
However, you can try Playing in other device. For some Players, it has worked. Just Save Your Game by Email. And Open in other device. I Hope it works for you.
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Thanks, but I already try this, but it doesn't work
@MmmmmRITCHER Might be worth you trying to clear your game cache ( NOT data ) and log out and restart your device. log back in . See if you have any improvement in the features your receiving, but as explained above you will not get every feature available in the game
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How can I do that ? Thanks for trying to help
Clear App Cache
It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option
Hi@MmmmmRITCHER some people get some events and others no
Hello @MmmmmRITCHER Hearty Welcome to our wonderful King Community 🤗
It is strange for me to know that you have not received a single event after October 2018! What character / costume did you receive after playing that Halloween event?
Have you not received even the "Odus event" -- where we finish certain number of our daily Quests and receive a gift from Odus?
Can you please give me few details...
1) The device you are using
(2) The version you have right now
Please let me know at your convenience. Have a great rest of the day 🍭 🍭
Hi, and thanks for the assistance, I receive for the event the Vampire Tiffy, and for the other questions:
My device is a Samsung Galaxy J7(2016)
And the version of my game is 1.39.4
Thanks again for the assistance.
welcome to the king community i@MmmmmRITCHER
some get acces to events while others dont ....
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Oh, and I never get this event too... Odus only give me daily rewards, that all
The version of your game is the most current one. Have you tried uninstalling and then reinstalling the app? You will lose your boosters if you do that, but your levels and gold bars will remain as long as you are saving your game when you log out of the app.
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Thanks a lot for getting back to me with those needed details dear @MmmmmRITCHER 👍️
You do have the latest version, so there is nothing lacking on that part!!!
Can you please give me your game user ID number? Click on the "Cog Wheel" (the Settings icon) -- then click on Profile -- double click on the King Emblem -- the number that appears will be your game ID number.
I will escalate this to our Candy Friends Community In-charge and inquire about why you are not receiving any event from more than one and half years.
Hi, and thanks for the help, here my ID: 8015886897.