game froze...lost my advantage

terry98

I made a purchase last night to use in game and it did not load...so i lost the game. Today I made a purchase again and I get the game to the point I can win... and it froze again. Sigh. I love to play the game, and don't mind paying for items...but I want to use them!!! And today I lost my free advantages. I could click on yeti and he will laugh i can click on my advantage items and they will click, but I can't use them or finish my game. I can't move any of my candies. GGRRRRR. I hate to pay for things and then lose them! I hate to lose my wrapped candy, striped candy and color bomb. Please help me!!

Screenshot_20200703-091206_Candy Crush Friends.jpg

AbhinavSargar

Hi @terry98 Welcome to the Community,

That Looks Like the serious Problem. I'll tag @Sukanta_Biswas @PummyRaj @QueenMia for Your Help Regarding your Problem. They are Very Experienced. So, their help will be very valuable.

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/304610/game-froze-lost-my-advantage

We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.

If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Since your game is repeatedly crashing or freezing, I suggest you follow the troubleshooting steps below.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thanks @AbhinavSargar ❤️

AbhinavSargar

You are Welcome @Sukanta_Biswas Thanks for Help. ❤️